All service is good and staff very friendly.

They did not have the car on site at the pickup time and told me I would need to wait an hour. This is a common thing for them, according to reviews. They have me the wrong car, a tiny little car, instead of what I booked. They wanted me to sign the 'no visible damage' report without seeing the car, which I refused - which was good because it did have visible damage. There was garbage inside the car under the seat. They would not accept my visa card as payment for the deposit. They did not honor the zero dollar deductible I already paid for with my voucher and instead made it $300. In total, a terrible rental experience.

That was so long ago I don't remember.

Not understand after return the Car on time in Full Tank of Fuel. BUDGET still charge my Credit card another Est.CAD$39.00 Pls advise the reason!

Je suis arrivé au comptoir et l’agent m’a surclasser à la place de mon véhicule prédéfinis j’ai u une bmw x3 j’ai du payé 18 dollars part jours en plus vue y’avait pas de véhicule le seule problème rencontré je suis un peut dessus d’avoir payé en plus chaque jours

Je suis arrivé au comptoir et l’agent m’a surclasser à la place de mon véhicule prédéfinis j’ai u une bmw x3 j’ai du payé 18 dollars part jours en plus vue y’avait pas de véhicule le seule problème rencontré je suis un peut dessus d’avoir payé en plus chaque jours

The counter staff at Budget could not have been more helpful. Although our pickup point was not busy we found the staff to be 100% professional and helpful. The car was ready for collection and was spotlessly clean.

The booking process including selection of insurance was very straightforward. An email enquiry was answered very quickly and accurately.

Car wasn't available so they offered a free upgrade. The upgrade car was dirty however so we had to wait an additional 20 minutes for it to be washed.