DESCONTROL Y A PAGAR.

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Muy buena experiencia

Had to pay 4 times more for insurance than car rental. Otherwise, was told airport fee is 20 Eur per night too. Bad experience.

22€ de frais d'aéroport au moment du retrait de véhicule ! Ce n'était stipulé nulle part au moment de la réservation ! Ce n'est absolument pas tolérable !

I have used goldcar once before and this was in January 2019 when I booked with Ryanair. The staff at the desk in Alicante were a bit rude and insisted that I pay another airport service charge although I had already paid this when I booked the car hire through Ryan air car hire. I paid the airport charge as they insisted that I had to before I could have the car and told me that it was nothing to do with them that I had already paid it. They tried to do exactly the same this time but I had a copy of your booking firm and it said what was included and clearly stated was airport charge. He wasn’t happy when I showed him the form and said they didn’t normally deal with your company but he then I think accepted it. I will only find this out when I contact my credit card company. The car was a Fiat panda and had lots of damage on it, too much really for me to record at the time so I left the car where it was and took lots of photos. Whilst I was completing the paperwork there were 2 other customers having heated arguments with the staff about the service they had received as well so my complaint is obviously not the only one. When I returned the car they tried to say that I had caused damage to the door mirror - this damage was obviously very old and had definitely not been caused by me. Fortunately I had a photo of this on my phone and he accepted this. I will not be using goldcar again as the 2 experiences I have had with them have both been bad.

Everything was very good and I will use the company again. I travel to Spain quite a lot - my next trip will be 17th may so I need a company I can trust to rent a car from.

CAr was good, the issue is the deposit and the returned documents are not clear. I beleive all was good with my return but until I receive my deposit backI am not sure!