Not bad, pick-up and drop-off were both very convenient. The only downside was that the staff spent a lot of time promoting additional services, including vehicle upgrades, which was unnecessary.
The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.
Like: Shuttle picked me up right outside baggage claim, pickup took about 15 minutes after shuttle arrived at the Alamo lot. Car was clean, 12,000 miles on odometer. Dislike: I paid extra for the vehicle to be a Jeep Grand Cherokee. They only had Jeep Wrangler’s left, but instead of giving me a Wrangler, the salesman insisted I pay even more for it. I ended up with a Santa Fe. Not even close! No floor mats even after asking. They also charge $4/gal for gas.
Like: Easy self serve check-in to bypass lines. Free upgrade to next class as the one I had booked was not available. Friendly, helpful and efficient staff Dislike: Nothing
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Customer Service
Great service - Great car
Relevant Reviews on Alamo Denver International Airport
Spring Willard
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View more >Dislike: I paid extra for the vehicle to be a Jeep Grand Cherokee. They only had Jeep Wrangler’s left, but instead of giving me a Wrangler, the salesman insisted I pay even more for it. I ended up with a Santa Fe. Not even close! No floor mats even after asking. They also charge $4/gal for gas.
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View more >Dislike: Nothing
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