Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.
Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.
Counter staff exceeded expectations - 10 point for Optimo Rent in Trieste airport thanks to her. Car Fiat500L wasn't what we booked(Ford focus) but it has more space in rear seat. And after temporary made modification we got lugged easily to car.Engine power in Italy was little too smooth.
“Optimorent (Autovia) uses unfair tricks to steal money from you”
About OPTIMO RENT:2.0/10
Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!
About QEEQ:10.0/10
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