Great price but very poor service - it should not take over an hour to get your rental car!
United States
Reviewed: Tue, Dec 17, 2019
About FOX RENT A CAR:6.3/10
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
About QEEQ:10.0/10
Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!
Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.
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Great price but very poor service - it should not take over an hour to get your rental car!
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