Fox - Unsafe vehicle, beat up vehicle, smelled like smoke

FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.

There were hidden charges that was not included in your price which I am not happy or pleased about. At least rentalcars.com adds fees and taxes to their quotes, so QEEQ is misleading and I now have to question future rentals going forward.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

Counter staff where great Car wasn’t ready Waited 2 hours after a 9 hour flight not ideal Car was filthy Car wasn’t in good condition Car broke down ruining last 2 days of holiday Car had poor brakes Car was very noisy when opening rear doors Price of car appeared to go up by £200

Stay clear of this place. Rude and you do not get what you pay for.

A complete scam they bait and switch their customers. I rented a car and paid in full online, only to get to the counter and be told I needed an additional $60+ in charges. I will never rent from this company again, they are completely dishonest.