Easy and Clear

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.

Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.

App super easy and price competitive.

We received an upgrade on the car we rented from the great counter staff. Head office staff were less easy to deal with. The car had been smoked in though. What we saved on the daily rent rate, we spent on insurance which was expensive at $35 a day, and the airport pick up incurred a number of unexpected charges that added to over $100.

Easy rent cars seemed fine.

Easy online booking process and pick up. Lovely car in as new condition.

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication