10 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Car were in good condition. Clean and well maintained.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Like: brand of car
Dislike: nothing
Read More >9.8 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Efficient and friendly staff, great vehicle
Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
Read More >8.6 /10 Very good
Reviewed: Friday, April 19, 2024
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
Read More >9.2 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Free upgrade at no charge
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Like: Service
Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Fast, efficient with a friendly service.
Read More >8.2 /10 Very good
Reviewed: Friday, April 19, 2024
Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car.
The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Read More >9.8 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Your counter staff had done a good job.
Read More >6 /10 Average
Reviewed: Friday, April 19, 2024
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Easy online booking process and pick up. Lovely car in as new condition.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
We booked a Toyota Corolla sedan and was given a Hyundai hatchback instead. The car is quite small to accomodate the luggage of 4 people.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
So far so good
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Yes. I was able to upgrade to an automatic Golf having accidentally booked a manual. I was happy to pay an extra $13 a day for that
Read More >4.3 /10 Average
Reviewed: Friday, April 19, 2024
The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Good
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
The car was the perfect size for luggages.
Read More >5.3 /10 Average
Reviewed: Friday, April 19, 2024
Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
No hard sell on insurance. Quick and easy pick up
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Good service
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
Car was dirty overall.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com
In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found.
Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com
Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating.
It’s my first time with Europcar and it will probably be my last.
Read More >Sebastian Jerome Chew
Perth
5.3 /10 Average
Reviewed: Friday, April 19, 2024
Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front
Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
We were given an upgrade and the vehicle was excellent. Highly recommended overall
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Yep
I got charge 25$ more for no raisons. I which to know why?
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
Disappointing.
The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign.
The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Nice staff. Car condition is good. Return easy and quick.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Fantastic service at the pick up.
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
For a small car, it was great!
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
It's been ten days and I still haven't gotten my deposit refund.
And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
I like the convenience of the branch office that's right next to Perth International Airport. The staff is very friendly and helpful too. The drop-off of the car key is easy too. No need to go through the office & counter. The car is good.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
The car was in excellent conditions and performed very well
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