Awsome renter car

I showed up 15 minutes before our rental time and staff was completely unwilling to start the rental process early unless I paid $100 US. It took an hour for them to enter the information into their system and get the keys to me.

Price drop saved us some money and Easyrentcars was great

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

Picking up the car the process was smooth. However when we tried to add our Sunpass to the car it wasn’t accepting it as was still attached to someone else’s. When we informed Advantage about this, they told us more than once, that if we can’t get our sunpass on we would be charged a $25 fine every time we pass a toll in addition to the actual toll charges and our only other option is to pay for THEIR daily toll pass of $9.99 a day. When we told them that it was not our responsibility to make sure that when they received the car from their last client that the client removed their sunpass, we were informed that it was not Advantage responsibility as well. This was the biggest load of BS I ever heard. When we told them to change the car, the guy at the counter said they had no more cars and that there is nothing they can do. They even directed us to EZ car rentals and told us to ask for the manager there, when we walked over, no manager! EZ car rentals then directed us back to Advantage because we were not their client and when we went back over they still insisted that there is nothing they can do. Our problem was not being dealt with so we ask for a free upgrade because it is not our fault that their last client didn’t return the car in proper order. The guy said they have no cars available once again. So we asked for a refund and he said that they would not be able to do that. When we asked why, he said because a day had already pass and we had to pay for the full booking. we picked up the car at 9pm and brought the back at 8am the next morning. we continued arguing, miraculously a car became available. When we went to collect the car, it was not ready and we were told we had a 20 mins wait as they were cleaning it. If wasn’t for Stephen Alleyne in the parking lot, Advantage would have gotten a zero rating from me. Btw, both cars were dirty, and the second one was not working well at all. A lot of noises came from it. We also rent cars often from other companies.

Like: The price, the location, the serbice.
Dislike: Not too peppy and had scratches and dents but we had marked it down but was not cleaned inside

Like: Fair price and cars available on short notice.