All great!

My dealings with Budget were excellent. Everyone involved were professional and friendly.

Price protector was fantastic and we had no problems at all. My only concern was that we were to have a vehicle that had the capacity for all of our luggage and once we arrived at Budget in Christchurch we had a choice of vehicle and we chose the Outlander which accommodated all our needs.

I was worried about checking car for damage at pick up, as it was raining and hard to check . I did take photos. Luckily we had a short trip this time and I took care of th e car. I was given a hybrid car and it was very good.

Everything went OK. Thanks. I'm using QEEQ Again soon in Australia do hoping for another Hybrid car Please.

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Fairly straightforward and cheaper than going directly through them.

The car was OK, no issues, but the pick up process was terrible. First they didn't accept my drivers license - i use it to rent cars every where in the world and never had issues before. They forced us to get a translation with some service hired by Budget, which cost 50 additional NZD and took another hour. Then they wanted to charge us for the rental, when i had already paid to EasyRentCars in advance. If i forgot i had paid and if I didn't have the email with the voucher with me, i would have been charged twice. Then for some reason the card wouldn't work, which is also weird because i use both my credit cards everywhere in the world, including to rent cars. After many attempts it worked. We had a wedding and we arrived 2,5h late because of the Budget employee who kept making things hard for us. I could see everyone else in the other counters of the other rentals getting their cars quickly, including people with foreign drivers license like my own, and we kept waiting. Very disappointing experience and I'm actually very mad because due to this we miss the wedding ceremony of one of our friends - the reason why we traveled in the first place.