Overall service was good, but they downgraded my car for no reason. I booked a Dodge Durango but got a Dodge Caravan instead, which has less power and luggage space.
The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.
“Veachel was great pick up was great drop off was a Shambles”
About Hertz:7.0/10
The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30.
They would not apply any discounts or hertz rewards as I use them often .
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