Amazing service! Vehicle in excellent condition!

C.CHIK

Italy

Reviewed: Sat, Feb 15, 2020

About Hertz: 10.0 /10

It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.

About QEEQ: 10.0 /10

Hertz

Civitavecchia

Italy

Compact | Fiat 500l or similar

1 days rental

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Milan Malpensa Airport(MXP)

Milan

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Reviewed: Wed, Aug 28, 2019

“Great”

About Hertz: 7.3 /10

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

About QEEQ: 8.0 /10

All ok

Gio

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1 days rental

Small SUV | Nissan X-Trail or similar

Reviewed: Tue, Aug 27, 2019

“smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing”

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

P.McIntosh

Italy

1 days rental

Convertible | Opel Cascada Cabrio or similar

Hertz

Milan Malpensa Airport(MXP)

Milan

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Reviewed: Wed, Aug 7, 2019

“Car unavailable.”

About Hertz: 6.7 /10

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.

About QEEQ: 8.0 /10

Jazzy G. Mac

Italy

1 days rental

Economy | Fiat Panda 2 Doors or similar

Reviewed: Tue, Jul 9, 2019

“Easy Car pick-up/drop-off Process at VCE”

About Hertz: 9.7 /10

Quick car pick up and drop off, no pressure to buy additional stuff, received Great, almost brand new car with low mileage. Received car with full tank of gas, which is not always the standard with rental companies at VCE.

About QEEQ: 10.0 /10

Keep prices low for value oriented customers. And keep up the good work.