Efficient process

The staff at the counter was very friendly. I also called to change the pick up location before had and they were very flexible and efficient.

When I used text chat to ask about the pick up location, the person I had didn’t know the answer. It was a bit disappointing although I later found it on previous email.

Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.

Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz

Hertz just locate inside the terminal and very easy to find out. The staff is so friendly and able to help. Will go with Hertz again in my next trip.

Love it. Easy to use and good price tag for many car options.

Like: Hertz is efficient in handover. Spare no effort to explain on the contract. No upsell on the insurance
Dislike: N.A.

Dislike: Returning the vehicle I was unsure if there would be any additional charges (such as for damage, or extra km). I had to request a Hertz staff member to look over the vehicle and assure me there would be no charges for any damage (although I did not sign anything, and nor did the Hertz staff member). The staff member also did not check the mileage on the car to know if I had driven further than the included mileage. Thus, I am still checking my credit card transactions hoping there will be no surprises from Hertz!!!!!