There is no counter at T2, it was a bit hard to find the parking lot in Kuala Lumpur as it was my first time there and no one answered the phone. Eventually, I contacted the rental company for assistance.
We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.
Agent didn’t mark tiniest scratch when I checked out saying such small scratches(probably from branches) were OK but when I returned the car another agent made a small deal out of it and asked if I took photos of all the tiniest scratches
About QEEQ:10.0/10
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