Our overall review on the hire company during my stay was very good.
I was dealt efficiently at the desk and returning the car was simple.
Now I've returned to the UK my opinion has completely changed.
At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK.
He seemed fine with that.
At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required.
At no point did he explain about the insurance so I'd been tricked into buying this cover.
An obvious case of misselling but no doubt a good commission for him.
The rental car fuel policy was full to full which is normal practice.
He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost.
That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30.
Sounds like another little scam for the rental company.
I wasn't of course aware of any of these issues until I returned to the UK.
I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting.
Unfortunately their malpractice has spoilt what was a wonderful vacation.
On collection the type of car rented not available offered upgrade to salon wanted a higher car for ease of getting in and out which was unavailable.They then tried very hard to sell me extra 3rd party insurance at 14£ a day for 30days this selling pressure after a long flight I could have done without.The attitude of the staff was very poor then had to go to other terminal to pick up car I will definitely never use advantage again.I have been visiting USA for 30years and this was the worst rental company I have ever had the misfortune to book with
I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.
Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.
Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.
About QEEQ:8.0/10
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Customer Service
Good. Used advantage before and would use again
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