Chaos

Best

Best

I was double charges for a number of items which were not explained to me such as fees and alike. I understand your need to charge for fees but to charge me twice for them is unethical. I was told my overall cost for the rental would be $127 and I was charged twice that cost. Also, I was charged for the fuel in the vehicle prior to driving it and then charged for fuel use. This appears to be quite illegal. I will never utilize your services and will definitely tell others to do same. Your way of doing business is not going to take your company far so keep in mind that being shady is not good for business. Good luck.

We spent over 2 hours at FOX just for pickup! Ridiculous. Mind you our flight landed at midnight

The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.

It absolutely DID NOT exceed my expectations. Quite the opposite. There's not enough room to explain everything I went through. Waiting for TWO separate shuttles to pick up at the airport and standing in the freezing cold rain with NO shelter then having to exchange my vehicle TWICE. 1st vehicle had a huge hole in the floor board and dirty smudged up windows. I refused to take it. 2nd vehicle was given to me with dangerously low tire pressure. I noticed lights illuminated on the dash but I wasn't sure if that was normal or not. Come to find out that they were warning lights indicating the tire pressure was low. The vehicle was given to me in this condition. I traveled 2 hours to surprise my grandson for his birthday and to spend the day with him but as we're driving on the freeway an beeping sounded and a picture of the the tires appeared showing the rear tire pressure suddenly plummeted to 8!!!! All other tires were over 40. I made an emergency stop at an auto repair shop to ask for assistance. The technician said I would have had a blowout on the freeway had I not come in! He checked it and found out it had a nail in it! He put air in it but didn't know if it would last. So I called Fox roadside assistance. I was literally on the phone with them for 40 mins trying to find out what I should do about this tire. He told me to drive it back to the office not knowing whether it was safe or not. I was terrified. He said he"d call the office and explain to the staff what happened so I wouldn't have to. I had to cut short my time with my grandson because I needed to get back to the office. But of course the staff was never contacted and didn't know what I was talking about. I ended up spending more valuable time writing out a report about what had happened. I was so annoyed. I just wanted another car so I could get out of there. The third car was very good but I want restitution for what I went through!