The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.
The car felt a bit old. I rented it for 27 days, and the dashboard indicated maintenance was needed. I went back to the rental company to request a car change, but the staff said to ignore it and drive as usual. Although there were no issues afterward, I was uneasy the whole time. Negative review! Additionally, I asked about extending the rental period during my visit, but the extension cost was much higher, and I would have to return to the store at the end of the period. I decided against it.
The rental company employees were suspected of using deceptive tactics to sell additional insurance. Also, the parking lot at the Toronto Island airport dropoff location had no access card, making it impossible to enter. During non-business hours, self-service returns were not available, causing significant delays in returning the car.
Like: It was easy to get the car and returned it. Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.
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Customer Service
Excellent
Dislike: Non
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View more >Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.