Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
I would make it car rental company, over any other rental car company.
J.Parada
United States
Reviewed: Thu, Aug 16, 2018
About Routes:8.6/10
Like: Nice vehicles and awesome service. Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
We reserved a Jeep Wrangler (or similar) and we’re pleased to get the Jeep as requested. The staff at pick up and drop were quick and efficient. This is my second time renting from them and will definitely do it again. The price could not be beat!
“This is the absolute worst experience I've ever had renting a car ... period.”
About Routes:4.7/10
I will never use Routes ever again ... absolutely the most unorganized experience I've ever seen with a rental care company. And I've even rented with a mom-pop shop in Hawaii.
Counter was super slow checking in than when brought car back was a little better but ask for a receipt said I wii send you an email Am I still waiting for it need for my expense account!!!!!!!!! I did refute some one to you !!!!!!!!
At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.
About QEEQ:9.0/10
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I would make it car rental company, over any other rental car company.
Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
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