Excellent

I've had the most unpleasant experience during the process of picking up the car. First, It was supposed to be all paid for (I made the reservation through Easyrentcars). The booking clearly said: "amount due to at pick up: U$S 0.00". But out of the blue, the gentleman who received me, told me I had to pay U$S 29 (more or less, I can't recall exactly). After several times I said I didn't have to pay anything, finally I had to accept this unfair charge in order to get the car. Secondly, he told me that the model I booked, wasn't available (Toyota Yaris Hybrid, but any other ecological model would have done it) and that I had to pay U$S 90 more for another kind of vehicle. This, I refused and finally got a nice car (but notghing ecological). Finally, I tried several times to explain the gentleman on the front desk that since I paid my booking with Visa Platinum, I ALREADY HAD insurance and (as instructed by VISA), I should decline the insurance they offered me. At this point, the thing got stopped because Jamen (this was his name) told me it was IMPOSSIBLE for me to take the car unless I pay more or less U$S 130 more for the insurance, or even more for the coverage of car malfunction. Finally, I paid more than U$S 200 extra (not included the charge for prepaid fuel, which I don't claim). So I hope and I expect easyrentcars and/or advantage will fill this situacion.

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Surprisingly

Like: folks at Easy Rent A Car are awesome. After waiting 1 hr in long line i decided to call in and talk to an agent. They assured me that the car was confirmed and reserved. Advantage had the best prices by a large margin, however when i got there was a long line and they sounded like they had no or little cars left. People started to reserve elsewhere and so the line thinned out and by time i was talking to easy car agent i was 5th in line so decided stick it out. the agent was really nice and sympathetic. I ended up getting a nissan versa which they said was a slight upgrade from the yaris or similar car. Returning the car was a snap - no issues.
Dislike: just the long line at advantage rent a car...

Dislike: Be clearer with the sign up, did not know rate I signed up for was for foreign travelers. Did not say that anywhere. My staff member had to readjust my rental