I booked a guaranteed Audi Q3...didn't get the car and was not even mentioned at the pick-up that they're sorry for not giving me the car I booked. Got a Mini Countryman instead which was good but not what I booked. I feel like I overpaid because of this.
Small car rental companies are still unreliable. I was extremely careful while driving, with no accidents, yet they still found excuses to charge extra. When we arrived, we had to call them, and it took the staff 10 minutes to come from the airport. There was no formal process; they just took a quick look at the car and said it was fine. Later, because we didn’t wash the car, they claimed there were scratches after they washed it, but there were none at the time of return—I even have photos as evidence. It felt like they might have used chalk or something to fake the damage, giving off a bit of a scammy vibe. They also claimed some interior parts were missing, but I didn’t notice anything wrong, and no one mentioned it at the time of inspection. Overall, it felt like they were just making up lies to charge extra.
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