Picking up and returning the car was quite convenient, but the efficiency at the pickup counter was extremely poor. It might have been due to new staff who were not yet familiar with the process.
Overall pretty good, the car was very new. Returning the car in a different location was convenient and the cost was reasonable. However, when picking up the car, the rental staff initially insisted I had to purchase their insurance despite having QEEQ insurance. They only relented after I mentioned contacting QEEQ to resolve the issue.
The actual rental location is Europcar. When picking up the car, there were three customers ahead of me, and I had to wait for an hour. The Muslim lady staff worked very hard, but there were various unexpected issues. However, the car model was as promised, and the condition was good. It had less than 50,000 kilometers on it—a 7-seater diesel Q7. Driving it was smooth and comfortable, which made the journey even more enjoyable.
From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.
Dissatisfied. When renting the car, they asked us to pay more for a larger vehicle, saying it was necessary for long-distance travel. Later, we found out we were doing a one-way rental, and they wanted us to return that specific car to its original location. Normally, this type of arrangement would come with a discount, but instead, they charged us a lot more. The worst part was when we got the car, after driving for half an hour, a warning appeared indicating an issue with the vehicle. The message was in what seemed to be German, which we couldn't understand. Being in Australia, it should have been in English, but it wasn't—it was either in German or another language, which was very frustrating. What made us even angrier was that we went to the nearest Europcar to resolve the issue, only to find the store closed despite both the website and the sign on the door indicating it was still open. It was a pointless effort. In the end, we decided to return to the original rental location to handle the problem. It took an entire afternoon to resolve it and used up a lot of fuel!
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