Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.
Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.
About QEEQ:8.0/10
Each to use web access. The reply for the inquiry on how to proceed with the car insurance claim was prompt.
I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .
About QEEQ:9.0/10
As per the website, there is an option says that if the price got discounted after the purchase and the total payment, this option will allow for the refund of the total discounted price before the date of using the car. That is totally not true. On the same day of using the car and just 2 hours ahead of receiving it, I made a search on the website and found the price was cheaper, so I canceled my booking and booked again with the new cheaper price, which was easyrentcars have done it by giving me the difference as per their promise. So people you need to keep checking on the prices till the last time .
We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way.
When asked when the ordered car could be available they said in a month. Probably to just get rid of us.
Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.
About QEEQ:9.0/10
The process of booking the car was easy and fuss-free!
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