Not satisfied. At pickup, there were many people and only one staff member handling everything, looking indifferent and unhelpful. At dropoff, they intentionally nitpicked, pointing out a very tiny scratch, just 1 centimeter, which you wouldn't even notice at pickup and could be removed with waxing. They insisted it was caused by you and directly charged 450 euros to your credit card. This company seems to attract customers with slightly lower prices but ends up finding all sorts of excuses to deduct money.
Here’s a polished version of your feedback for posting on a third-party website:
I had a disappointing experience with RentalPlus regarding their airport pickup service at Milan Malpensa on February 29, 2025. Upon arrival, I followed the provided instructions and called their office, where a representative directed me to Arrival Gate 5 and asked me to call back for pickup. However, after reaching the designated location, my repeated calls (at least 15 attempts) went unanswered.
Left without assistance, I had to arrange my own transportation via Uber to their office, costing me €30. When I arrived, their staff acknowledged the issue and suggested I reach out for a refund, but I have yet to receive any resolution.
This experience was frustrating and inconvenient, and I hope RentalPlus improves their communication and reliability for future customers.
Extremely satisfied. We went directly to Gate 5 of the terminal and called the rental company, providing the name of the renter. The company informed us to wait about 20 minutes for a specific type of vehicle to pick us up. Twenty minutes later, a vehicle arrived to drop someone off, and I noticed it matched the description provided by the company. I showed the booking confirmation to the driver and asked if it was the right car. The driver confirmed, loaded our luggage, and took us directly to the company's premises. The staff warmly welcomed us, and the procedures were completed quickly with minimal wait time. A deposit of 500 euros was required, and there was no upselling. The weather was very hot, and after the paperwork, the staff let us wait indoors while they brought the car to the entrance for us to inspect. It seemed like they upgraded us for free, as the car wasn't the one I originally booked. It was a new Nissan compact SUV with only 5,000 kilometers on it—clean and well-maintained inside and out. There was no extra fee for returning the car at a different location. We returned it at Venice Airport, where the navigation made it easy to reach the drop-off point. The staff at the return location were very welcoming, quickly processed the return, checked for any forgotten items, and informed us that the 500-euro deposit would be refunded within five days. A shuttle bus nearby then took us directly to the terminal. It was a flawless rental experience. Five days later, I verified that the 500-euro deposit had been refunded. This rental covered the route from Milan to Florence, Pisa, Rome, and Venice. I highly recommend this company for its excellent value for money.
The return time was 6:30 PM, but the company had already closed by 6 PM, and no one answered the phone. When I called the pickup location, the staff told me they couldn't help, and the emergency assistance hotline did not offer support in English.
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