Except for not getting the desired model, everything else was fine. During the car pickup, they just asked if I wanted insurance, and after I said no, they didn't push any further. Charging electric cars in Europe was easier than expected, but electricity costs in Italy are higher than in Switzerland, France, and Germany.
The rental company did not refund the €500 deposit. It seems like a trap! Although we verbally informed them about cross-border travel and the order included a note, they claimed there was no cross-border note during the return and refused to refund the deposit.
The €500 deposit was not refunded; the rental company is deceptive! We had already informed them verbally about cross-border travel when signing the contract, and it was noted in the order. However, when returning the car, they claimed there was no record of cross-border travel and refused to refund the deposit.
The process was quick, but the only downside is that they wouldn't let me start earlier when I arrived ahead of time. I had to wait until my booking time, which felt inflexible. You could just start charging from my pickup time.
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