Jason at Alamo was quick to action our pickup of the car. Car was immaculate only, brand new. Everything went smoothly and we received a few travel tips.
About QEEQ:8.0/10
Our flight was cancelled, so we need to extended the car. We couldn’t get in touch with Alamo, so QEEQ followed up for us.
We had used Alamo previously in Melbourne and had a hideous experience, we decided to give them another chance and I'm so pleased they didn't disappoint us this time, the car we booked was out of service so we were upgraded, thank you for that, the young man at the counter was extremely helpful and pleasant, was worth giving the a second chance.
Hidden costs on the hire of booster seats, and it couldn't be explained why there was additional costs and how it come to the total that was being requested.
The car was not ready and the total wait time was 40 minutes. When I addressed this with the guy at the counter he said "you weren't here at 12:30" which was incorrect, we were in the queue waiting to be served and the car should have been ready at the time booked not 40 minutes later.
Fantastic customer service at the counter from the lady and two guys there. The car was good and the whole process easy.
The only let down was we were waiting in the international terminal desk for ages before reading a sign on the Euro car desk saying pick up was in domestic.
Wish Alamo had a sign up. Wasted 30 mins of time
We would like to complain. The car seat in which we ordered wasn't fitted to the vehicle. It was placed in the car for us to fit. The $70 fee was still charged at location and we don't feel the service was met. If we had of known this we would have saved our money and bought our own with us. Very disappointed with Alamo and won't be using them again. The whole process was very stressful in the heat after a long flight with our toddler.
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