Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.
No real service provided; they barely explain how to use the car and don't clarify the return process. They just seem eager to finish and move on. The service is unprofessional, but they do answer questions. It feels like they're reluctant to explain things properly.
The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.
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