Como punto negativo, el vehiculo se entrego con medio depósito y eso dificulta el llenado posterior para la entrega.
La necesidad de tener una targeta de crédito y no sólo de débito también puede dar complicaciones.
They promised to change the car the next day but their attitude was extremely rude and provided no explanation. If they had told me on the day of pickup that they didn't have the model I wanted, I would have just left. Why make a promise if you can't keep it? On the second day, their attitude was even worse.
They provided an unknown small car. I booked a Mercedes A-Class but surprisingly it was manual. This is quite an experience. Not only did I not get the car I booked, but they also gave me a very small one.
Extremely dissatisfied. I didn't get any car, and the rental company didn't refund me, they just took my rental fee. I only had a scanned electronic version of the translation document. I called the store's customer service to ask, and they said it would be fine to rent a car. However, when I got to the counter, the staff said the original document was necessary. Even after showing them the customer service call records, they said it didn't matter who I spoke with, they wouldn't let me get the car. Then I called the rental company customer service, who said they couldn't do anything, neither resolve the issue nor refund me. So the money was wasted, the store didn't give me the car, and the rental company took the money without any refund. I've rented cars in Europe many times, even in situations where I didn't have the original documents or a credit card, and never had a problem. Even if I couldn't rent the car, I could still negotiate a refund afterwards. This time was truly terrible, I don't even want to give one star. The rental company is really awful! I advise everyone to choose local rental platforms when renting cars in Europe. Even if you can't get the car, you can get a refund, and stay away from Alamo. The customer service and the counter staff work together to scam people.
There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.
Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.
Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.
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