There were few reception staff, only one person, but the service attitude was decent and actively helped to find information about German traffic regulations. (Rented in Hungary, the car might not have a parking card, but short-term parking in Germany might require one, so he printed the relevant information and explained it to me, also telling me how to handle any issues that might arise.)
The staff could communicate basically in English and their service attitude was excellent. However, the car model was supposed to seat 7 people but could actually only seat 5. It was similar in size to a 5-seater wagon, so if you have 7 people, it's better to rent a 9-seater.
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