Avis did not inspect the car condition before pass to me.
The engine oil level is low.
the car keep warning me while I driving.
I call the help center and they told me since I am returning the car in another 1 days, so ask me to continue driving until return the car.
1. They forgot to give me the exit card for the parking lot, so we had to go back a long way to pick it up.
2. The tire pressure warning came on just an hour after picking up the car, indicating low pressure.
3. The car was not clean at all when I picked it up.
The service was quite good. Avis and Budget share the same counter, and the queue was shorter compared to Sixt and Hertz. There were no extra upsells for additional insurance. I booked a Toyota Yaris but received a Toyota RAV4 plug-in hybrid with all-wheel drive. An Autopass was included, which worked for highways and ferries in Norway. At the end, highway fees were deducted from the card. When returning the car, gasoline cars need a full tank, and electric cars require at least 70% charge. Our RAV4 hybrid had no charge when we picked it up, so we just drove it as a gasoline car.
I suspect intentional claims for scratches. They immediately located the scratched area, which was a very small spot on the tire that was initially hard to notice.
It took several attempts to get through on the phone, the location was hard to find, and they charged me 750 NOK for being 7 minutes late. The fuel tank wasn't filled up completely. Returning the car was relatively smooth, but the vehicle didn't have an autopass device, so I'm not sure if that will cause any issues.
Picking up the car was incredibly easy. With just the rental slip and driver's license, we got the car. The car was in great condition, with only about 10,000 kilometers.
The car was in great condition and the snow tires had excellent traction. So far, no fines or violations have been found, and the toll fees are reasonable.
The staff were very friendly and provided excellent service. They reminded us that we could return the car early and even adjust the return location. The paperwork was done quickly, and the pick-up point was very close to the city center.
I booked an Audi A6 class wagon, but when I went to pick up the car, the agent had us sign a confirmation declaration and we discovered that we got a Skoda wagon instead, which is significantly below the class of the car we booked. Since the pickup point was some distance from the counter and we were in a hurry to get to the ferry, and our English was not fluent, we reluctantly accepted the car and left.
The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.
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