Overall is great, car is aware some , but the drop off location is quite strange, not clear ( they not sure whether in P3 or in the muticarpark as they are temporarily start to change the rental location. I spend more than 60 mins to figure out how to return the car in the right place, all the stuffs are busy,
About QEEQ:10.0/10
quite nice platform, I love it , good customers service.
The car I got given was an automatic (I asked for a manual) and the guy at the pick up point initially refused to change it (no other cars apparently). I had to cry (not that hard after a mad journey and faced with a long journey at 1am) to get it changed...suddenly there was a manual car.
Nous avions pris d emblée une assurance sur le site et lors du retrait du véhicule, l'hôtesse insistait lourdement pour que nous prenions une assurance locale en insistant sur le fait que nous aurions à payer la franchise en cas de sinistre alors que notre contrat précisait que nous serions remboursés de cette franchise...
“Went smoothly for a first time customer. No mysterious charges or issues (nearly a week on)”
About AVIS:7.0/10
Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.
About QEEQ:10.0/10
Contacted customer service and received prompt attention. Good communication and tips by email/Whatsapp throughout the booking. For some reason my booking was duplicated on Avis's system. They used the booking with the reference code from the email. I don't think I was double charged.
We had to take a number and wait at the store, and the staff kept trying to sell us insurance even though we repeatedly told them that we had already purchased it. Eventually, the staff member seemed a bit unhappy.
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