“Even with a slight Qeeq platform issue, a very smooth experience. Yesaway were great.”
About YESAWAY:10.0/10
Yesaway were amazing. The car was spotlessly clean (25k on the mileage). The staff at the handovers were very helpful, kind and efficient. Great communication with the team through WhatsApp to arrange pickups and drop offs. Nice touches in the car with phone holder, usb charger, and an umbrella. Thank you to all the team at Yesaway Chiang Mae, you were awesome.
About QEEQ:9.0/10
I had a little tech hiccup with the platform that I couldn't see my booking in the app the night before pickup. I had email confirmations but not the voucher. Luckily the customer support staff I contacted on the app were great and resolved this very quickly. Thank you
The mini program is terrible. The Yesaway WeChat mini program couldn't add my trip, and I had to contact them using the old-fashioned email method. Many Thai people in Chiang Mai speak Chinese, which is an advantage. However, the car was really bad—no rearview camera, no smart console, and the engine was very noisy.
The instructions said to look for the pick-up staff at the international arrivals area, but no one was there. The provided phone number couldn't be reached, and there was no storefront in the airport. It was very frustrating not being able to contact anyone after landing.
The airline had delays for both outbound and inbound flights, which was really frustrating. Despite this, the staff patiently waited even late at night, and their response and handling were incredibly fast.
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