I was immediately offered a premium upgrade, if I wanted another car I would have chosen directly when booking on the site. We are pushed a little too much for consumption.
Like: The vehicle we booked was to small for the distant and the time we needed to travel so we were able to upgrade at a reasonable price. Dislike: It just took a bit of a long time to check in. we waited over 40min.
Very good. The location of the car return parking lot at Paris Orly Airport: Google Maps navigation is not accurate. Even if you set it to 'Parking P3 - Parking Officiel - Aéroport Paris-Orly,' after entering the airport highway, you should turn left to enter the parking building. However, the navigation keeps directing you to turn right, preventing you from entering the building and leading you to circle around the airport. Trust Waze navigation; it is much more accurate. Alternatively, follow the ground signs for P3 and the 'Location Car Rental' sign ahead, which will lead you directly into the building and to the underground parking on the 3rd floor, where all the rental car parking spaces are located.
We had a lot of luggage, and they took us to see the car for confirmation. The car at our selected price range was unavailable, so they upgraded us to a Renault Cabin. It needed a wash before we could use it, which required a 30-minute wait. However, the staff was friendly and patient.
Nous avons peiné à trouver le comptoir, apres 8h de vol, ce n'est pas agréable de courir dans l'aéroport. cependant nous avons été très bien reçu et une voiture en lien avec nos besoins nous a été confiée.
Un seul point au sous-sol ou une meilleure signalétique pour indiquer l'emplacement du comptoir serait bénéfique.
About QEEQ:8.0/10
Plateforme ok et plutôt Claire à comprendre mais cela ne remplace pas le contact humain car nous avons bénéficié d'un autre type de véhicule plus adapté à notre séjour.
The first day the vehicle had issues, but they were quite sincere in resolving the problem. They sent a taxi to pick us up, but there was no vehicle of the same class available. The second day in Annecy, we were told again that no equivalent vehicle was available. On the third day in Lyon, we felt the car was too small, and they refused to give us a higher-class vehicle, even though we were not originally planning to go to Lyon! This greatly delayed our trip and wasted our time and money by having to detour to Lyon just to change the car! For these two days using a lower-class vehicle, I request compensation. You can't just refuse to compensate because you don't have a vehicle available. When I requested an upgrade, they refused.
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Leila Tommy
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View more >Dislike: It just took a bit of a long time to check in. we waited over 40min.
K.EL JACIFI
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