The rental company's location is not at the airport, but despite our late-night arrival, a staff member came to pick us up and take us to the car. The service was excellent, and the staff were super nice!
I booked a Prado, but they told me on-site that they only had a Sorento and insisted it was the same class, same price. Everyone, is this really the same class? Payment was made to zhu-Zhu Car, but on-site only had a Sorento, take it or leave it.
They didn't provide a Volvo but gave a CX-5 with 120,000 kilometers on it. Clearly, it's not the same class of car, right? Pickup was scheduled at 9 AM, but the staff didn't arrive until 9:30 AM. The previous renters had just returned the car, so it was sent for cleaning. We waited more than an hour, and the staff took us directly to the car wash to pick up the vehicle. The car itself wasn't too dirty, but they still charged 40 Lari for the wash.
They didn't give me a Volvo, instead I got a CX-5 with 120,000 kilometers on it. Clearly, it's not the same level of car, right? I arrived at 9 AM to pick up the car, but the staff only showed up at 9:30 AM. Since another person had just returned their car, they took it for cleaning, and I ended up waiting for over an hour. The staff brought the car directly from the car wash. The car itself wasn't too dirty, but they still charged me 40 GEL for the car wash.
Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.
The store is easy to locate, but there was no one there. You need to call in advance for both pickup and drop-off. Make sure to wash the car before returning it; otherwise, the station may charge you.
As always, I booked an S90 but ended up with a Camry. Paid for a one-way rental but had extra time, so I switched the car at the store, saving the trip to the airport. Didn't get any refund though. As always, cleaned the car a bit before returning it, but still got charged a cleaning fee even though it was in a similar condition as when I picked it up. As always...
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