We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks
About QEEQ:10.0/10
You guys are responsive whenever I have questions, thanks for that!
“Description is different than reality , Europecar staff where so unhelpful”
About Europcar:8.0/10
Like: The car was excellent
Staff on the parking lot were very helpful Dislike: Staff on the desk were very uptight and unhelpful
Car described for 5 luggage where it fit 4 only
St the beginning the staff gave me lower class car claiming it’s the same class and he said he’s not responsible for anything the agency promised
“Would have been better if we're given the car on time and explanation for not getting the same car”
About Europcar:7.0/10
We booked the car to start rental at 9am, we were there at around 8:35 to prevent delay, completed all documentation at around 8:45am, was told that the rental will start at 8:30am since we were early, however i felt unfair so i requested to start at 9am instead, the lady who served us said we will have to wait until 9am. So i agreed and thought they will hand us the key at around 8:50am and go through the car with us so we can leave on time. However we were only served at 9:00am, by the time we got the car was way past 9am. Also during the waiting time, I realized my flight print out and other documents were mis-handed to the lady while making payment. When i walked to the counter and asked if my document was with her, the lady was quite rude and asked me to wait for my turn. We were not given Volkswagen Polo as booked on Easyrentcars.com. No explanation given as well. The man who served us for the car return had better attitude.
“OK, but charged a one way fee when I actually drove it back to its place of registration”
About Europcar:10.0/10
It was disappointing that I was charged a one way fee when I rented the Swiss registered vehicle in Vienna, Austria and dropped it off at Zurich, Switzerland. You certainly did absolutely nothing for that fee and if there is a cost then maybe I should be paid for driving it to Switzerland for you - not the reverse.
“Customer serivce from Europcar was terrible when we had a flat tyre”
About Europcar:8.7/10
I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish.
Their company representatives' responses to us were shocking and drastically impacted our holiday.
I will never use Europcar again.
Your survey above should also include queries realting to the duration of the rental.
the car was acselent. but ther should be a man with us when we peaked up the car. insted we had to go all the way back to the counter and tell them about 2 more screches that wasnt writen.
in the check out the man who checked us out said that ther was a screch on the will cover. the screch was ther from the begining and the man in the counter didnt write it doun
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
P.Sermsuk
-
-
-
-
View more >LP Sin
-
-
-
-
View more >S.Owaineh
-
-
-
-
View more >Dislike: Staff on the desk were very uptight and unhelpful Car described for 5 luggage where it fit 4 only St the beginning the staff gave me lower class car claiming it’s the same class and he said he’s not responsible for anything the agency promised
T.TEE
-
-
-
-
View more >K.T
-
-
-
-
View more >Eren
-
-
-
-
View more >S.Vijayan
-
-
-
-
View more >B.Robson
-
-
-
-
View more >P.Achawapongsawat
-
-
-
-
View more >Steve Cummings
-
-
-
-
View more >W.Daley
-
-
-
-
View more >-
-
-
-
View more >J.Tan
-
-
-
-
View more >-
-
-
-
View more >F.Cudree
-
-
-
-
View more >A.Aziz
-
-
-
-
View more >D.Cross
-
-
-
-
View more >E.Schneiderman
-
-
-
-
View more >L.Goodman
-
-
-
-
View more >Car Rental Brands Ranked In Austria
Check out this.