The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.
The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.
Since our friend didn't bring a translation of their domestic driver's license, we had to purchase full insurance at the rental office when picking up the car, which ended up costing more than the rental itself. However, they did upgrade our vehicle. That said, three months after returning the car, we received a 40-euro speeding ticket, and the rental company directly charged us a 99-euro administrative fee. This fee is extremely unreasonable, and it was included as an addendum to the contract after signing. Apart from passing our information to the traffic authority, the rental company provided no additional communication and deducted a management fee that is clearly above market standards without our knowledge.
“avoid Sicily By Car / Dryyve in Vieena they are cheap in offer but you pay double at the end!”
About Sicily By Car:5.0/10
At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD.
Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including:
Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge.
Austrian Vignette (10.33 EUR): This charge is understood and acknowledged.
Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge.
Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.
Very disappointing! After returning the car, my credit card was charged over 200 euros, claiming it was for car washing and some Vienna-related fees. During the return process, they confirmed there were no issues, yet the next day, they deducted money. They rented me a car with a Hungarian plate and still charged me a fee for entering Vienna? The car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand? This was my worst experience in over ten self-driving trips in Europe.
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View more >Jesse Lamb
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View more >The car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand?
This was my worst experience in over ten self-driving trips in Europe.
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