I got the car not my booked model Suzuki Baleno and they gave me another model Suzuki Maruti vehicle body height too high. It can't get into the car park elevator when check-in hotel.
“I will try to booking in advance, maybe than one wk from the app. That will smoothly than this time.”
About NIPPON:8.7/10
For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip.
When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.
About QEEQ:7.0/10
For this application, I think a bit mistaken about the final dealer’s address and telephone number that not match from the address and telephone number that shows from the google map. But when I go to the dealer office, he gives me another telephone number for GPS setting before returning on the last day. From the telephone number that shows on the confirmation voucher is the another branch nearby these.
Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.
Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful.
Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps.
We were a given sienna.
The staff is nice, location very easy to find out and office time is so good. We get the upsized that bigger than the booking type the so insurance quite expensive shold be reserved earlier.
About QEEQ:9.0/10
The custommer service very quickly responded and can solved the ploblem as well.
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