The service at the return location was mediocre. The first time I drove around and couldn't find it, the second time I went to ask at the service desk, and the staff was visibly unhappy.
The experience this time was excellent! I've been using QEEQ for many years and have never encountered any issues. For this business trip, I chose to pick up the car at the train station and return it at the airport. The entire process was very smooth. Driving in Paris is indeed challenging, but I didn't face any major problems. Remember to park in secure lots with proper security for safety! The most surprising part was that the car rental company provided a Lexus RX450, and it was a pleasure to drive. Fuel costs for the two days were only around 30 euros, with a driving distance of roughly 100 kilometers.
I had three significant issues during the car rental process that I am very dissatisfied with. First: The car provided did not match my reservation. When booking, I specifically chose a compact car for easier driving within the ancient city. However, upon pickup, I was given a tall SUV, which I was not comfortable driving due to my familiarity with smaller cars. The rental company had no other options available, leaving me with the choice to either accept the SUV or cancel the reservation. Second: The rental company claimed there was a compact Nissan car available at their Avignon branch and reserved it for me. As a result, I altered my travel plans last minute and drove for two and a half hours to Avignon, only to be told upon arrival that Marseille's rental office had never communicated the reservation to them, and there was no compact car available for an exchange. This misinformation from the Marseille branch caused disruption to my itinerary, and driving the oversized vehicle through small towns was both challenging and fuel-inefficient. Third: While making the payment, the Marseille rental office charged me an additional €75 for a one-way drop-off fee, promising to refund it along with the deposit upon return (we have audio evidence of this). However, at drop-off in Montpellier, the staff insisted the €75 one-way fee had to be charged. Even after showing them the rental breakdown, they agreed to process the refund but, to this day, it has not been issued. Regarding the return process, I encountered three major issues: First: The navigation showed the return location as being within a seven-story parking garage. After parking the car, I spent a long time searching and eventually discovered the return point was on the basement level. I had to pay parking fees to move the car to the basement floor. Then, I had to walk to the rental office inside the train station, only to have the staff accompany me back to the basement to check the vehicle. The process was overly complicated as the rental office is inside the train station with no parking in front, and there was no prior instruction explaining that the return spot was specifically in the basement level. Second: Upon inspection during the return process, the staff pointed out a pinhole-sized crack on the windshield. Despite our thorough inspection when picking up the car and recording a video of the car, we completely missed this tiny crack. After repeated confirmations, we were certain there was no collision during our rental period. Following further investigation, the staff verified that the crack was not our fault and we were not held liable for it. However, this issue delayed our return process for an hour. Luckily, we had allowed sufficient time to catch our train, or this could have disrupted our travel plans. Third: During the final billing, the rental company still deducted the €75 one-way drop-off fee. Despite presenting evidence and arguing our case, they merely stated that the refund would be processed later. To date, we have not received it. We kindly request Zuzuche's customer service team to assist in recovering the overcharged one-way drop-off fee.
The rental company seems to be trying to overcharge. I purchased all the insurance through Zuzuche but didn’t buy the company’s own insurance. When I returned the car, they purposely caused trouble and made me pay nearly 200 euros more. Additionally, during the negotiation process, they claimed I returned the car late, saying that the time spent negotiating meant I had not yet returned it. This was completely unreasonable, and they charged me for an extra half-day rental.
The car return location at Charles de Gaulle Airport has changed to the T2F parking lot. We circled around the airport several times but couldn't find the correct spot until we called the car rental company for help. When renting the cars, the staff told us both vehicles (same model Peugeot 5008) required diesel. In reality, one needed diesel while the other required 95-octane gasoline. Nobody informed us of this, and it wasn’t indicated on the fuel caps. This led to us refueling incorrectly and being charged over 20,000 yuan.
The price was very cheap and cost-effective. I originally booked a Ford Edge, but when picking up the car, they replaced it with a Renault seven-seater hybrid SUV, which was very fuel-efficient. Returning the car was extremely difficult to figure out; I highly recommend locating the return area in advance. It took me an hour and a half circling the airport to find the drop-off spot.
I picked up the car a few minutes early, but they charged me several dozen euros extra without notifying me. I only discovered this issue when I checked the pricing myself.
The staff at the car rental agency was extremely patient and meticulous, explaining the car's features, assisting with language settings, and pointing out existing scratches or dents, fully demonstrating exceptional service awareness.
Average experience, not highly recommended. The car was dirty with multiple damages, which I had already pointed out during pickup. After returning the car, the rental company still tried to charge me for damages. Their internal processes are poorly managed, leading to a bad experience. I suggest thoroughly checking the vehicle and taking photos or videos of any damage in advance to inform the rental company.
We rented two identical Peugeot 5008 cars, one needing diesel and the other requiring gasoline. Before departure, we specifically asked the staff what type of fuel to use, and she said 'all diesel,' which completely misled us. After refueling the gasoline car with diesel, it broke down, and we ended up paying over 20,000. This couldn't even be covered by the insurance. We feel utterly deceived.
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View more >First: The car provided did not match my reservation. When booking, I specifically chose a compact car for easier driving within the ancient city. However, upon pickup, I was given a tall SUV, which I was not comfortable driving due to my familiarity with smaller cars. The rental company had no other options available, leaving me with the choice to either accept the SUV or cancel the reservation.
Second: The rental company claimed there was a compact Nissan car available at their Avignon branch and reserved it for me. As a result, I altered my travel plans last minute and drove for two and a half hours to Avignon, only to be told upon arrival that Marseille's rental office had never communicated the reservation to them, and there was no compact car available for an exchange. This misinformation from the Marseille branch caused disruption to my itinerary, and driving the oversized vehicle through small towns was both challenging and fuel-inefficient.
Third: While making the payment, the Marseille rental office charged me an additional €75 for a one-way drop-off fee, promising to refund it along with the deposit upon return (we have audio evidence of this). However, at drop-off in Montpellier, the staff insisted the €75 one-way fee had to be charged. Even after showing them the rental breakdown, they agreed to process the refund but, to this day, it has not been issued.
Regarding the return process, I encountered three major issues:
First: The navigation showed the return location as being within a seven-story parking garage. After parking the car, I spent a long time searching and eventually discovered the return point was on the basement level. I had to pay parking fees to move the car to the basement floor. Then, I had to walk to the rental office inside the train station, only to have the staff accompany me back to the basement to check the vehicle. The process was overly complicated as the rental office is inside the train station with no parking in front, and there was no prior instruction explaining that the return spot was specifically in the basement level.
Second: Upon inspection during the return process, the staff pointed out a pinhole-sized crack on the windshield. Despite our thorough inspection when picking up the car and recording a video of the car, we completely missed this tiny crack. After repeated confirmations, we were certain there was no collision during our rental period. Following further investigation, the staff verified that the crack was not our fault and we were not held liable for it. However, this issue delayed our return process for an hour. Luckily, we had allowed sufficient time to catch our train, or this could have disrupted our travel plans.
Third: During the final billing, the rental company still deducted the €75 one-way drop-off fee. Despite presenting evidence and arguing our case, they merely stated that the refund would be processed later. To date, we have not received it. We kindly request Zuzuche's customer service team to assist in recovering the overcharged one-way drop-off fee.
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