25 Car Rental Brands at Bucharest Otopeni Airport (OTP)

Rather dodgy sales pitch on the extra insurance but unfortunately this is normal in a lot of places. They were quick to help with a tyre pressure light on the car and were friendly, especially on drop-off. Another thing I didn't like was that you have to pay the deposit and everything else on the same credit card - resulting in unnecesssary fees for the customer. Additionally, I was asked to clean the car before drop-off - this is for the purposes of inspecting for damages on return, so don't worry about paying for and spending time on a full wash. Overall it was a good car and decent experience.

Reviewed: Sep 19, 2024

No hay una oficina en el aeropuerto de Bucarest. Estaría bien saber que está a dos kilómetros del aeropuerto antes de llegar.

Reviewed: Aug 18, 2022

Absolutely disgusting service. Unbelievably aggressive attempt to sell full insurance product, through veiled threats on risk of losing deposit. This has been my worst car hire experience in my life.

Reviewed: Sep 13, 2019

Had to wait for car to be filled up with gas, it hadn’t been washed and on return was told I had to have washed it. Too much time spent by employee checking every single inch of the car, something not done in USA where people look for obvious problems like a crash.

Reviewed: Sep 8, 2019

That's the second time I rented the car with you guys, the services are great, EXCEPT for one thing. You try to push us to buy your additional insurance too much, it is kind of an uncomfortable situation. I kept repeating over and over that I was not willing to take it, if I didn't have the hotel booked already I most probably would give up of the rental.

Reviewed: Aug 5, 2019

The only thing that I didn’t like I was asked either to book 2400 Euros in my credit card which I didn’t have or buy another insurance on top of the AXA insurance I purchased earlier which I was charged around 160 Euros.

Reviewed: Sep 3, 2024

Very bad, they charge extra for various reasons. Avoid using this car rental company.

Reviewed: Jun 20, 2024

This is the worst car rental company I have encountered in my many years abroad. It exists solely to scam customers. The cars provided are all covered in dents and scratches. They kept pushing insurance when I picked up the car, and their attitude was extremely poor when I refused. When returning the car, they used a magnifying glass to inspect it, scraping every corner to find a reason to charge me over 200 euros. Multiple negotiations with the bank and rental platform yielded no results. It's terrible; avoid this company.

Reviewed: Nov 18, 2023

They examined the car with a microscope on returning the car and charged me 240 Euro for 2 small scratches on the Front and rear bumpers that I'm not sure didn't not exist on pickup

Reviewed: Jul 6, 2024

The staff attitude was quite good. However, the car is definitely not what I reserved. I was given a locally made Dacia, which had a poor chassis and felt unstable while driving. The tires were underinflated, and the tire pressure light stayed on throughout the journey. The Ford Focus I booked would have been much better.

Reviewed: Mar 30, 2024

For some reason, the staff at the counter said my translation document was not acceptable, which almost disrupted my trip. Thankfully, the rental company was very helpful and sorted it out with a phone call in twenty minutes. If it had taken ten minutes longer, I would have had to take a taxi to my destination 80 kilometers away, costing 600 lei, which is almost 1000 RMB.

Reviewed: Jun 30, 2024

Fairly satisfied

Reviewed: Jun 23, 2024

Although there wasn't a warm smile, everything went smoothly, and the car was incredibly easy to drive.

Reviewed: Jan 3, 2024

Not bad. Although the pre-booked Toyota was replaced with a sports model and had some scratches, the rental company had already taken photos and emailed me beforehand. I just drove it off directly.

Reviewed: Dec 16, 2023

Helpful and friendly.

Reviewed: Jul 12, 2018

We had to wait almost two hours at the airport before the rental company came to pick us up, thanks to QEEQ for helping us contact them; before returning the car, we encountered an issue with the fuel gauge. The second last day, we filled up the tank (the pump automatically stopped), and after driving only around 20km the next day, one bar (out of 8) on the fuel gauge dropped. On the day we picked up the car, we drove at least 50km. Before returning the car, we decided to add 50 RMB worth of fuel to top it up, but it kept requiring more fuel. We added 50 RMB worth of fuel five times, and fuel was overflowing from the tank, but the gauge still showed only 7 bars (it requires full tank when picking up and returning the car). When we arrived at the rental office, it still showed 7 bars. After handing over the keys, the staff started the car, and the fuel gauge suddenly showed full. This was very suspicious, and when we pointed it out, the staff hurriedly drove the car away. We strongly suspect some tampering had occurred.

Reviewed: Jun 4, 2024

During return, the staff insist that I must sign a blank form for damage before inspecting the car. It is like signing off a blank cheque without both parties going through checking the car

Reviewed: Jan 23, 2024

Satisfied

Reviewed: Dec 15, 2023

Went great

Reviewed: Feb 23, 2023

too long pick up process car had 125000 km and harshly used

Reviewed: Feb 16, 2023

Acceptable

Reviewed: Apr 25, 2024

Vehicle was as described and in a very good condition. The pick up and drop off process was smooth and quick.

Reviewed: Jan 6, 2024

The rental company doesn't recognize Chinese driver's licenses and forces you to buy additional insurance to pick up the car. They charged a 100 Euro cleaning fee when returning the car. I suggest not renting from this company.

Reviewed: Oct 13, 2023

AVIS in Bucharest is well organized, staff speak good english and they are helpful. Collect your paper from the counter and then a shuttle will take you at the parking.

Reviewed: Aug 28, 2023

AVIS in Bucharest is well organized. Follow the signs for Rentals, you need to go down two levels, and there is the counter. Staff is helpful. Park is a bit out of the airport but there is a shuttle service called once you have your paperwork.

Reviewed: Aug 28, 2023

They where no so often to have this kind of reservations, and the girl that assist us where a little bit lost.

Reviewed: Nov 16, 2021

Quick pick-up, drop-off experience. New and super clean vehicle.

Reviewed: Sep 4, 2019

Hertz rentals car parking the most far parking from the airport building. I ordered Skoda Octavia, but they give me Skoda Rapid and tried to prove that the cars are in the same category. I took the Rapid, because, finally, there are was no additional cars on the parking. The parking is very small.

Reviewed: Dec 30, 2019

When i wanted to make an insurance for car customer service offered me an insurance which costs 125€ . I didnt make insurance but they blocked 960€ from my credit card.AFAIK this cars already insuranced or casco.So they are threating us or paying the what they want for insurance, or take unfair winned money.

Reviewed: Sep 17, 2019

The counter staff try to cheat us about car insurance, I paid for super protection package, they told us that package doesn't mean anything, you must pay 25€ per day for real insurance etc. While dropping the car back they wanted to charge us about a scratch that already exist on the rear right door. We got the pictures of car in the pick up, so nothing happened (I guess). The counter staff said that the deposit (900€) will be paid back a month later but I'm not sure they're keeping their words.

Reviewed: Sep 3, 2019

The local agent pressed me to purchase local insurance for 25 Eur per day!!! and told me that my full risk insurance from AXA is bad. If I did not agree he was unpolite. I must check the car very good and make pictures by phone to avoid any problem at the return. During the return, they tried to blame me that the damage to the bumper was not so great. If I showed to him the picture he decided that I am right.

Reviewed: Apr 23, 2019

Bad company. We got a vehicle without air conditioner. Missing engine oil. Back invented an injury that was not done through me. Lied. Please do not approach this company

Reviewed: Aug 26, 2019

Lorsque nous avons récupéré le véhicule le personnel a été très désagréable Mon contrat de location n avait pas été reçu Donc mon véhicule n etait pas disponible Nous avons récupéré un véhicule abîmé sans climatisation et sans essence ! On m a fait signer un contrat sur lequel aucun dégât sur véhicule apparaissait et ma signature avait déjà été reporte sur la restitution... On me donne un véhicule mouillé sur lequel on ne voit pas ou il est abîmé Lors de la restitution on m incombe un dégât qui n est pas de ma faute et on me débite la caution de 2200€ !!! Des voleurs !!!!

Reviewed: Jun 26, 2019

Car was fine. At pick-up was forced to pay extra insurance or they wouldn't let us take the car at all. Felt like we were scammed. Car also only had quarter tank of fuel when email said full to full.

Reviewed: May 8, 2019

When I arrived in the agency I had since the beginnin a bad reception, the agent didn't even say good morning or reply my "hi", he simply asked: "drivers license, id and credit card." I provided all the required document then he asked me how much it was the deposit to pick up the car, I thought this was his job, right? In the voucher was saying between 500 and 3.000US Dollars, So he decided out of nowhere choose the amount of 2500EUR. Already telling me: "you don't have limit in this card right?" Seriously? Why would I plan a trip, book a hotel, get a taxi, cross the whole city to pick up the car if I didn't have limit on my credit card? So he didn't show me how he inserted the amount on the card machine, only asked me to enter the PIN. Then it said no authorized. The agent then turn his back and left me there alone, not willing to help or sort the issue out. I called the bank then, put the speaker on and with the bank agent asked the guys from the rental place to try once again(2nd time) but again he hid the machine and only asked me later on to put the pin and again not authorized asked the bank agent who I kept on the line if there was any transaction or ate least an attempt of it in their system. The answer was loud and clear(NO, on the bank end no transaction was showing up.). So instead try to use another machine, request another credit card or even turn it off and on he just said he wouldn't try again because HIS MACHINE would be blocked, machines does not get blocked because credit card insufficient found or anything like that. He told me then:"Rent the car in another company" Then curiously when I left his cabin there was a colleague of his from another agency offering me another car to rent! Now I need to keep my eyes close to my credit card account to make sure he won't use to charge me or buy something else later on because I already lose money with the booked hotel, the transportation to the car rent pl

Reviewed: Apr 30, 2019

In the rental company's backroom, we were surrounded by several men and forced to buy a second insurance. There were threats and deception throughout.

Reviewed: Feb 23, 2019

Average

Reviewed: Oct 11, 2018

Initially, they said that a Chinese driver's license couldn't be used, and the translation wasn’t an international driver's license. After negotiation, the staff called the company to confirm, and they eventually said it was acceptable, so we were able to rent the car.

Reviewed: Oct 6, 2018

Company went out of business

Reviewed: Jul 27, 2018