13 Car Rental Brands at Cape Town Airport (CPT)

the car provided was not the same and slightly smaller than the option chosen

Reviewed: Aug 7, 2024

Absolutely satisfied

Reviewed: Apr 18, 2024

We paid extra for aRenault Kwid because of the length of the rental. Instead, we were given a Datsun Go. No explanation for the change.

Reviewed: Mar 28, 2019

Ordered a 3 door Mercedes but was handed a four Ended up paying more at till than I was supposed to

Reviewed: Mar 23, 2019

Like: Upon arrival I walked into the Hertz section of the car rentals and I got helped immediatly. Friendly agent. Very helpful person at the car itself. Gave me the tip to photograph all dents and scratches and also advised me to put my luggage + my handbag in the boot to avoid any trouble at the robots.
Dislike: The boot of the car had been smashed by a previous user. The lock of the 5th door didn't function properly. Fortunately my journey was short and I didn't have to stop at many robots because the door had opened and all my luggage + my handbag were exposed and for grabs. This car shouldn't have been rented out without fixing it.

Reviewed: Aug 23, 2018

A pretty good service experience, staff were friendly.

Reviewed: Jul 31, 2024

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

Reviewed: Dec 29, 2019

Pretty good! Nice service!

Reviewed: Mar 14, 2018

Relatively fast service. Not as popular as AVIS and other rental companies.

Reviewed: Mar 2, 2015

Service was good, but the security deposit is refunded two weeks after the return, not a credit card pre-authorization, it's a direct charge which is a bit annoying. Also, the invoice is not provided on the spot and has to be sent later by email. I haven't received it yet...

Reviewed: Jul 28, 2024

Tempest services were amazing

Reviewed: Mar 6, 2024

Car booked was not available at the time of hire so had to settle for a lower grade car until it could be replaced a week into the hire. Both cars were older than I would usually expect but serviceable.

Reviewed: Jan 12, 2024

Suzuki Swift with aftermarket radio that didnt charge devices. Bluetooth didnt work. Not a great car.

Reviewed: Jul 22, 2024

all good nothing to report

Reviewed: Feb 29, 2024

The park sensors did not work.

Reviewed: Jan 9, 2024

EUROPCAR, DID NOT ALOW ME TO EXTEND MY STAY ON THE WEBSITE. I TRIED ALL OF THE REF NO's BUT IT WAS IMPOSSIBLE TO DO IT ONLINE. I TRIED NUMEROUS TIMES TO REACH AN OPERATOR TO SPEAK TO. IT WAS A DIFFICULT EXPERIENCE. I WAS NOT ABLE TO DO AN AMENDMENT ONLINE. I AM WORRIED THAT DAILY COST OF HIRING A VECHILE THROUGH QEEQ WILL BE VERY INFLATED FOR THE x1 EXTRA DAY NEEDED, AS I WAS NOT ABLE TO DO A CHANGE ONLINE THROUGH QEEQ OR EUROPCAR. I EVENTALLY MANAGED TO SPEAK TO SOMEONE WHO NOTED I NEEDED THE CAR FOR ONE MORE DAY ON THERE SYSTEM. ON HANDOVER OF CAR, I WENT TO MAIN OFFICE AND THEY WERE NOT ABLE TO GIVE ME A COST FOR ONE EXTRA DAY EITHER.

Reviewed: Dec 19, 2023

Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.

Reviewed: Dec 12, 2023

The rental company is a well-known international brand and the service is good, but the efficiency is somewhat low. Initially, they gave us a Nissan Qashqai with a leaking tire. Later, they upgraded the vehicle, which caused a bit of a delay.

Reviewed: May 19, 2024

Very satisfied. Although it wasn't the specified car, they provided a new car of the same class, which was great.

Reviewed: Mar 4, 2024

Good

Reviewed: Feb 6, 2024

Long waiting time

Reviewed: Apr 12, 2023

Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.

Reviewed: Nov 22, 2019

The vehicle whilst spacious was not powerful for steep climbs when fully loaded with x4 adults and luggage as a result a change of car was provided.

Reviewed: Mar 19, 2024

The service was great this time.

Reviewed: Jan 17, 2024

The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?

Reviewed: Jan 13, 2024

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Reviewed: Jan 5, 2020

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

Reviewed: Dec 29, 2019

Free upgrade was great!

Reviewed: Dec 12, 2019

Long file to get the keys : that must be linked to the super attractive price. Great conditions: brand new car well equiped. Strongly recommended!

Reviewed: Nov 15, 2019

Did not get the car I reserved. Needed the large suv. Got one much smaller.

Reviewed: Dec 14, 2023

Excellent car condition, very friendly staff.

Reviewed: Sep 18, 2023

Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again

Reviewed: Jan 9, 2020

Great service, Car was basic (no radio/bluetooth) but that's fine for south Africa! Note- they require licenses that show an issue date of at least 3 years, which could be a limitation for Canadian licenses for example which don't show the original issue date. Nonetheless the counter staff were very helpful

Reviewed: Nov 18, 2019

I appreciate it sits within the ECONOMY category but the Renault Qwid is just a terrible car! I would expect this to be sitting in the lower MINI category.

Reviewed: Apr 10, 2019

Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.

Reviewed: Jan 4, 2023

Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.

Reviewed: Sep 21, 2021

The only problem I faced was when I needed to use the windshield wipers and fluid to clean my windshield after being spattered with mud on the highway, I found the fluid to be completely empty. This is quite dangerous; I had to pull over at that point. This is the second time this has happened to me, which is upsetting.

Reviewed: Mar 12, 2019

Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

Reviewed: Aug 13, 2018

El inglés del personal de atención en el counter y de entrega/recepción del vehículo debe mejorar.

Reviewed: Sep 18, 2019

Car was not ready at the scheduled pickup time; I had to wait an hour.

Reviewed: Mar 2, 2019

Unauthorized charges

Reviewed: Feb 20, 2019

The staff was not well trained, it took an hour to pick up the car.

Reviewed: Feb 4, 2017