21 Car Rental Brands at Fes Airport (FEZ)

I will never rent car from this company

Reviewed: Nov 25, 2024

The pick-up process was very fast.

Reviewed: May 9, 2024

Staff, especially, Bilel in Fez is so amazing. He is always happy to assist you even via WhatsApp. Going to book again my next trip with United.

Reviewed: Nov 27, 2022

Je tiens à remercier Sara pour son professionnalisme et sa gentillesse je recommande vivement United Morocco .

Reviewed: Nov 11, 2022

Very recommended. If you are reading just straightaway make your booking. u will be treated by a local company yet with international standard of customer service experience. They are very friendly and attentive. The car is in excellent condition with complete documentation. Some police wanted to look at this. I really love the car and have had an amazing experince driving in Morocco.

Reviewed: Jun 2, 2022

Except for having to go to the airport to pick up the car, the service is acceptable.

Reviewed: Jun 10, 2019

J avais choisi un modèle diesel vu que je comptais faire beaucoup de kilomètres et le diesel et moins cher donc déçu

Reviewed: Dec 7, 2019

There is absolutely no rental desk at Fez Airport! It took us nearly three hours to communicate with Zuzuche, look for a rental company, and finally rent a car on the spot. It was such a hassle! Now waiting for Zuzuche's after-sales compensation.

Reviewed: Feb 27, 2019

I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...

Reviewed: Feb 17, 2019

1. The staff of an international car rental company couldn't speak English, making communication very difficult. 2. The comprehensive insurance bought on the rental website was not recognized by Hertz staff and we were forced to purchase additional insurance for 552 dirhams. 3. After unsuccessful communication with Hertz staff, they said 'pay or leave' with a very rude attitude, as if we were causing trouble.

Reviewed: Jun 20, 2018

Haven't received the deposit refund and there's a damage issue.

Reviewed: Feb 5, 2019

Picked up the car at Fez airport and dropped off at Casablanca airport. Service was thorough without any forced sales, and staff were friendly. They carefully pointed out every small defect on the car. The car return process took less than five minutes, very satisfied.

Reviewed: Dec 27, 2018

This has been the worst experience among all my international car rentals, bar none. When picking up the car, they aggressively pushed insurance on me despite my insistence that I had already purchased comprehensive coverage. They claimed I would understand why at drop-off. And indeed, during drop-off, they blamed us for a scratch that the previous renter had caused. Luckily, we had taken photos of the car's body, but not the windows. They insisted that a small chip in the window was our fault. We had no incidents at all, but because we hadn't photographed the window, we had to pay. After returning to my home country, I found out they had actually charged my deposit. I was speechless. I asked Zuzuche staff to help clarify the situation with the rental company, and they responded that it would take 28 business days to resolve. What a joke. Never renting from Thrifty again. Future travelers, beware, don't fall into this trap.

Reviewed: Mar 25, 2018

Good attitude, their English wasn't great but they were very helpful.

Reviewed: Oct 2, 2018

Not too many people, so we didn't have to wait long.

Reviewed: May 17, 2018

The vehicle was damaged, and they promised to refund the rental fee but didn't do so after I returned home.

Reviewed: Nov 5, 2017

The car was in terrible condition, making very loud noises like it was about to fall apart, and it wasn't even clean. The body was covered in collision marks and scratches. The windows were dirty, and we spent 30 yuan to have it cleaned ourselves. The fuel cap wouldn't open despite numerous attempts at unlocking it, it seemed to rely on luck. Both doors were hard to open, and the right one couldn't open at all. A very bad experience. Also, we had to wait an hour past the scheduled time to get the car at Fez.

Reviewed: Oct 8, 2017

They tried to upsell a lot of extras, almost tricking me and wasting my time. The car already had over 80,000 kilometers on it and looked old.

Reviewed: Aug 27, 2017