14 Car Rental Brands at Helsinki Airport (HEL)

The deposit blocked at my credit car was higher than declared in booking.

Reviewed: Nov 20, 2024

Pretty good

Reviewed: Mar 16, 2024

Very satisfied, the customer service was patient and polite.

Reviewed: Mar 3, 2024

Modernes Auto mit Automatik, Abstandsmessung und Tempomat. Alles super, total zufrieden, immer wieder

Reviewed: Nov 7, 2023

The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.

Reviewed: Sep 10, 2023

The rental store service is convenient, so I give it a high rating.

Reviewed: Jul 25, 2024

Friendly staff, clearly direction! Just we booked Audi but got Opel instead which a little bit disappointed!

Reviewed: Oct 12, 2019

Like: Very nice car
Dislike: Two things. First: I live in Finland and I have a cottage in Estonia. Why I must change car when I go to my cottage ? I thought Europecar is a real EU car. I see no risk espasially when I did order a non expensive car. Second: I always order my car before I come to Finland thruough internet. Why you use the currency of the country where I am ? I always loose currency change money if I need to change my reservation.

Reviewed: Jun 30, 2018

Very good

Reviewed: Jul 6, 2024

Okay

Reviewed: Feb 24, 2020

Efficient service and friendly staff.

Reviewed: Jun 23, 2024

Staff were unfriendly.

Reviewed: Apr 16, 2024

Машина в порядке.

Reviewed: Sep 27, 2019

Very satisfied

Reviewed: Jun 9, 2024

The conversation was pleasant, the process efficient, no upselling.

Reviewed: Feb 17, 2024

The service is quite different from the current car rental industry in China, and some people might find it hard to accept. It is recommended to add Chinese-language services if the renter is Chinese.

Reviewed: Sep 29, 2017

Pretty good, but picking up the car after business hours requires an extra fee of over 30 euros. The location where we picked up the car operates until 8 PM, and after this time, you need to go to the regular pick-up counter. Although the counters are very close to each other, it can be hard to find without specific instructions. We found it by accident. Of course, you could probably find out by calling the rental company.

Reviewed: Aug 29, 2016

The process was very convenient and the service was excellent. They even paid fines for me in other countries, saving me a lot of trouble.

Reviewed: Sep 1, 2014

Standard service, neither good nor bad.

Reviewed: Jun 4, 2024

Very satisfied

Reviewed: May 7, 2024

Alamo staff great

Reviewed: Aug 12, 2020

I specifically ordered a Skoda estate but ended up with a suv with a smaller trunk space. Not sure if this is an Alamo issue or easyrentcars but car luggage space was smaller than it should have been.

Reviewed: Jan 6, 2020

Car was upgraded but when the accident happened, Alamo were none responsive, leaving me, the wife and 2 children stuck in the middle of the forest. Eventually after 5 hours managed to get a courtesy car, this they cancelled 3 days later with no warning. Only on threatening to not pay the collision damage amount did they pay for a courtesy car but we had to get a bus 4.5 hours to pick it up.

Reviewed: Aug 16, 2019

Thanks for a good deal.

Reviewed: Jan 10, 2020

We booked a mid sized car but they didn’t have any. As I’m 6 foot 5 almost 2 metres tall I asked for larger car instead. They didn’t have any. I have bad back and need big seat. They offered free tank and no license fee which I wasn’t expecting. We had a lot of driving that why I needed good car. We had polo and my head was touching roof not good!!

Reviewed: Aug 20, 2019

I had booked and paid in advance a VW-Golf or similar, arrive 6/21 /2019 at 11am Vantaa AP, and I was exactly on time. I was offered a SKODA which I was not happy about, but agreed to take the car as long as it had 5 doors as the Golf, when I arrived at the parking garage the attendant told me that there was a mistake and my car had been double booked ?? and was no longer available ??? I had aid in advance ?? obviously no guarantee to have a car available at arrival. He offered me a Toyota Yaris which is a smaller car !!! than the one I had paid for, telling me they were out of cars. I adviced him I had paid in advance, and when the rental agency does not have wht I have paid for you normally do not substitute with a smaller car you give a size up ( I am renting cars at least 10-12 times/yr so I am not a first timer..... Luckily another agent heard our conversation and said he would take care of me and my problem , he was very friendly, showed me a Nissan Qashqai and asked me to check that one out to see if it was meeting my expectations. It was good and I accepted this one. This agent saved the day, my vacation and Budgets reputation A+ to him

Reviewed: Jul 22, 2019

Машину выдали даже раньше времени в брони, без всяких доплат. Не взяли никакого депозита.

Reviewed: Oct 27, 2019

Le personnel attendait dans la file pour donner les clés aux personnes sans savoir qu on était dans la même file.. Extension.de la location très facile et efficace avec personnel aimable au téléphone.

Reviewed: Aug 24, 2019

Took ages to find the scandia rent desk at Helsinki airport not with other car hier rental desk. Then ages to walk to the car park at the petrol station at the far side of the airport. On return to said car park there was no one to leave keys with and no answer on the phone numbers given so hanging around trying to find someone to take keys back. Not sure the total yaris we were supplied with should be in the same vehicle class as the VW polo we booked?

Reviewed: Aug 16, 2019

Great service

Reviewed: Aug 12, 2019

No instructions of where the service counter of Scandia Rent was in Helsinki airport. It was not where the the agencies were.

Reviewed: Aug 5, 2019

This company provided excellent service, proactively explaining driving regulations and vehicle condition. Both pick-up and drop-off were convenient.

Reviewed: Sep 5, 2019

Like: Very friendly and professional staff.
Dislike: Pick up instructions.

Reviewed: Sep 25, 2018

Dislike: By mistake I have reserved the car for 10:30 PM and I came earlier 11:00 AM Finnrent charge me for additions 41 Euro. This first time that a rental car charge me because of it.

Reviewed: Aug 19, 2018

Like: Adaptability. Mistake in their system. Found a solution very quickly

Reviewed: Aug 15, 2018

They take advantage of customers with poor English skills

Reviewed: Aug 22, 2018