22 Car Rental Brands at Kuala Lumpur International Airport (KUL)

Car was as promised, although proton saga did not have many premium features, everything worked well. Bluetooth available.

Reviewed: Dec 19, 2024

スタッフのコミュニケーションはとても円滑で親切丁寧です。whatsAppでメッセージまたは会話をすることができるのでツーリストは予めインストールすることをおすすめします。またスタッフのFaridは私の忘れ物に気付き連絡をしてくれました。とても感謝しています。ありがとう！また次回も必ず利用します。

Reviewed: Sep 3, 2024

Good

Reviewed: Jul 25, 2024

Very satisfied

Reviewed: Jul 21, 2024

We upgraded to a bigger car when picking up, and the trunk was very spacious, as shown in pictures. There were many of the same models on the street, but the power was lacking; the car struggled uphill with four people. Due to a rescheduled flight, we returned the car earlier without any issues, paid an additional 50 MYR for the overtime fee. The staff were always available for any issues during the rental, with good service and quick responses. Both pick-up and return processes were thorough and carefully explained. Having rented cars in many countries, this was the best service in Malaysia. Hope the pre-authorization gets released soon. The fuel prices here are incredibly cheap; it would be a waste not to rent a car.

Reviewed: Jul 14, 2024

I think the car condition could have been a little better, especially the sun bathing car. The windshield wiper was in a really bad condition. But overall it was all okay. It would have been better if the counters were open for a long period of time.

Reviewed: Oct 14, 2024

Overall normal, no issues.

Reviewed: Jul 14, 2024

Very satisfied

Reviewed: Mar 10, 2024

Overall, it was not bad, but the attitude was not particularly great either.

Reviewed: Feb 10, 2024

Satisfied

Reviewed: Sep 30, 2023

The rentaled 7 seater Serena was like new and in tip top condition. The representative from ASIA CAR was detail and helpful. Would recommend ASIA CAR and will be using them again on my next visit.

Reviewed: Sep 24, 2024

The rental fee for Touch 'n Go provided by the company is a bit high, but everything else was great. Both the car pick-up and drop-off process were smooth.

Reviewed: Jul 17, 2024

Extremely satisfied

Reviewed: Jul 16, 2024

Quite satisfied

Reviewed: Jul 12, 2024

Excellent service. When returning the car, the staff member noticed we had a lot of luggage and personally drove us across the border. He even gave us directions during the trip. Really nice!

Reviewed: Jun 28, 2024

走行距離1万Km程度と新車に近い状態のいい車でした。スタッフも親切で、余計なオープションを勧められることはありませんでした。車内にはUSB端子が多数ついており充電等に非常に便利でした。

Reviewed: Aug 19, 2024

Overall acceptable

Reviewed: Jul 25, 2024

the service for this company not good. a small strip on the trye rim cost me RM150.00. it is very expensive.

Reviewed: Jul 18, 2024

Very satisfied. The car was practically new with just over 20,000 kilometers, and in excellent condition.

Reviewed: Jul 7, 2024

Don't be fooled by the price, you will be charged unreasonable high fees if there are any issues.

Reviewed: Jul 5, 2024

Very satisfied. Highly recommended.

Reviewed: Jul 31, 2024

Good

Reviewed: Jul 30, 2024

Very good, the vehicles need an upgrade.

Reviewed: Jul 21, 2024

Very good

Reviewed: Jul 13, 2024

The owner provided great service, answered all questions, and helped resolve any issues.

Reviewed: Jul 11, 2024

Very satisfied, no hidden charges.

Reviewed: Jul 29, 2024

Very good

Reviewed: Jul 29, 2024

Excellent service

Reviewed: Jul 27, 2024

Extremely satisfied

Reviewed: Jul 19, 2024

Satisfied with the service. The on-site process was quick. The vehicle's exterior was checked in advance. Although the car was an older model, the most important thing was that the interior was clean.

Reviewed: Jul 18, 2024

Very satisfied, excellent service

Reviewed: Jul 28, 2024

There was no service counter at the store, and they didn't inform us about the pickup location in advance. The car didn't automatically disconnect the power after turning off, causing the battery to drain and the car couldn't start. The delay in handling this caused us to waste half a day. Additionally, the car's brakes were not sensitive.

Reviewed: Jul 20, 2024

Excellent

Reviewed: May 6, 2024

The vehicle has excellent power, and with only 80,000 kilometers, it runs very smoothly.

Reviewed: Mar 6, 2024

Very satisfied, excellent service, easy pick-up and drop-off, highly recommended!

Reviewed: Feb 14, 2024

Very satisfied

Reviewed: Jul 27, 2024

Excellent, no flaws. The car had 40,000 kilometers on it, and we drove 3,600 kilometers in 2 weeks, spending 480 on fuel, which was very economical. There were no issues with the vehicle. Malaysians drive by the rules, and the parking lots are spacious and easy to park in. I am used to driving right-hand drive cars, so there were no problems.

Reviewed: Jul 17, 2024

Very satisfied

Reviewed: Jul 1, 2024

Very satisfied

Reviewed: Jun 15, 2024

The service is very good, but the car provided is too basic, not even a reverse camera.

Reviewed: Mar 25, 2024

Satisfied

Reviewed: Jul 25, 2024

Very efficient

Reviewed: Jul 13, 2024

Very satisfied, the service is excellent and the pick-up/drop-off is fast.

Reviewed: Jun 24, 2024

Very good

Reviewed: Feb 26, 2024

I was given a repaired accident vehicle, and the driver's window leaks when it rains. More seriously, the brake pads were already worn out, and the car wasn't checked properly upon delivery, which severely affected my trip.

Reviewed: Mar 15, 2023

I always choose Avis for overseas car rentals. They have a large fleet and are very professional. The car had very low mileage, only over 40,000 kilometers, and even had plastic covers like a new car.

Reviewed: Jul 21, 2024

Satisfied

Reviewed: Jul 13, 2024

The staff was very friendly when we picked up the car! Although his English wasn't perfect, he patiently explained everything! A deposit of 500 MYR will be charged and later refunded to the credit card!

Reviewed: Sep 25, 2023

Very good service attitude

Reviewed: Feb 20, 2019

The staff are very nice.

Reviewed: Feb 11, 2019

Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.

Reviewed: Jul 21, 2024

This company is a scam! We received a car that looked like it was about to be scrapped. After getting the car, we felt something was wrong and wanted to return it, but the rental company insisted on giving us this car and said there were no other options available. We nearly got into an accident at the Kuala Lumpur airport roundabout because the brakes weren't working properly. Less than 10 minutes after leaving, we were pulled over by the police and given a ticket. The officer said the car's insurance had expired and it had two unpaid fines. This scam company is run by an Indian owner. If you search for this place on Google, you'll see it marked as a scam with numerous bad reviews. The owner rents out junk cars hoping customers will get into accidents so he can charge them a huge repair fee, and he is notorious for not refunding deposits. We were so scared after the near-accident that we didn't dare drive anymore, which resulted in a significant financial loss as we couldn't cancel our hotel reservations and the rental company offered no compensation. Be careful and avoid this place at all costs!

Reviewed: Jul 2, 2024

Pretty good, pickup and return are very convenient

Reviewed: Jun 26, 2024

Overall, it was pretty good. The vehicles were relatively new, and the features were satisfactory. However, it seems like the cars from rental companies in Malaysia are all like this.

Reviewed: Jun 6, 2024

Very good

Reviewed: May 21, 2024

It's okay.

Reviewed: Jun 16, 2024

Satisfied

Reviewed: Jun 12, 2024

Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.

Reviewed: Feb 22, 2024

Very convenient

Reviewed: Feb 16, 2024

No real service, and the car is very old.

Reviewed: May 18, 2023

Overall, I'm quite satisfied with the service.

Reviewed: Feb 24, 2024

The car rental company provided no service, only handed the car to us. The overall experience was very poor. The staff lacked integrity; they gave me a fast pass card and asked for a 100 yuan deposit. When returning the car and card, they claimed they only received 50 yuan as a deposit. Since they didn't provide any receipts at the time and there was no surveillance, I had no way to argue.

Reviewed: Feb 19, 2024

The customer service was excellent.

Reviewed: Feb 13, 2024

Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.

Reviewed: Feb 2, 2024

Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.

Reviewed: Jan 21, 2024

The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!

Reviewed: Feb 18, 2024

The staff provided a warm welcome.

Reviewed: Feb 18, 2024

Great service and quick pick-up

Reviewed: Feb 12, 2024

The pick-up location was incorrect, unacceptable!

Reviewed: Aug 29, 2023

I got free upgrade to brand new Hybrid Car.

Reviewed: Jan 8, 2020

Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Reviewed: Nov 30, 2023

I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.

Reviewed: Jan 8, 2020

Friendly staffs and cars were superb.

Reviewed: Jan 7, 2020

I got free upgrade to Honda BRV with no extra charge.

Reviewed: Jan 7, 2020

I got free upgrade to Honda City with no extra charge.

Reviewed: Jan 7, 2020

The rental was through Hertz. There was a bit of a wait because someone else was picking up a car when I arrived. I picked up the car on January 24th, two days after my birthday on January 22nd, and Hertz had prepared a birthday gift, which was very thoughtful. January 24th was also Chinese New Year's Eve, and Hertz had a New Year gift prepared, which was very considerate. The service staff were excellent.

Reviewed: Feb 2, 2020

Paid in full, went to the store and was told there were no cars. After more than a month, I still haven't received a refund. Do NOT choose this company.

Reviewed: Mar 14, 2019

No staff on duty. At pick-up, they claimed there was no such order. Had to wait one hour for them to find the order after communication.

Reviewed: Feb 28, 2019

The service was a bit slow, but the staff were nice.

Reviewed: Feb 23, 2019

I prepaid all the fees in early January and called in advance to confirm. However, when we arrived at Kuala Lumpur Airport at around 10 PM on February 5th, the rental company told us that there were no cars available. We were nine people, including elderly and children, with a lot of luggage. Can you imagine how I felt at that moment? The next day, they told us to pick up the car from another rental company in downtown Kuala Lumpur. I went there in the scorching heat, only to find the gates locked and no one working. Can you imagine how I felt then? My entire itinerary in Malaysia was disrupted. This was my first experience using your service! Now I am asked to rate and select a car before I can submit my review. Fine, I'll randomly choose one, but you did not fulfill your contract. I reserve the right to further appeal and expose this issue online!

Reviewed: Feb 9, 2019

They promised Chinese language services, but there were none when I arrived. It did not match what was said during booking.

Reviewed: Dec 30, 2018

Like: all
Dislike: nothing

Reviewed: Sep 4, 2018

Did not come at the agreed time!

Reviewed: May 6, 2018

Like: Free upgrade to better vehicle, staff reached earlier than promised time.

Reviewed: Feb 11, 2018

Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing

Reviewed: Dec 16, 2017

There is no office, picking up and dropping off the car feels like a spy meeting.

Reviewed: Sep 22, 2017