22 Car Rental Brands at Kuala Lumpur International Airport (KUL)

I was waiting at the designated location, but the staff did not show up for over 30 minutes. I also couldn’t reach them by phone.

Reviewed: Jan 2, 2025

Satisfied

Reviewed: Sep 18, 2024

The staff member Xiao Hei was very enthusiastic.

Reviewed: Aug 11, 2024

Very satisfied. Highly recommended.

Reviewed: Jul 31, 2024

Fix your car. Fix your customer service. Give us better car.

Reviewed: Jan 1, 2025

The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.

Reviewed: Aug 29, 2024

Overall, it's okay, not much hassle. However, the car was indeed quite old, comparable to a 2010 Geely Jingang worth around 50,000 yuan in China. Various warning lights came on during the trip, but fortunately, they didn't impact the journey.

Reviewed: Aug 22, 2024

The rented car ran out of power and couldn't start. I waited for over two hours at the gas station, but no one helped. They spoke Indian-accented English, which was hard to understand.

Reviewed: Aug 15, 2024

Friendly and attentive service.

Reviewed: Aug 9, 2024

Car was as promised, although proton saga did not have many premium features, everything worked well. Bluetooth available.

Reviewed: Dec 19, 2024

Excellent service! Communication with the staff was completely smooth!

Reviewed: Oct 5, 2024

スタッフのコミュニケーションはとても円滑で親切丁寧です。whatsAppでメッセージまたは会話をすることができるのでツーリストは予めインストールすることをおすすめします。またスタッフのFaridは私の忘れ物に気付き連絡をしてくれました。とても感謝しています。ありがとう！また次回も必ず利用します。

Reviewed: Sep 3, 2024

The car pickup process was very quick, and the staff were courteous.

Reviewed: Aug 20, 2024

Very satisfied

Reviewed: Aug 14, 2024

The service was excellent and the explanations were very detailed.

Reviewed: Nov 19, 2024

Communication was relatively smooth. The car was very new, with less than 5,000 kilometers. However, we brought our own cigarette lighter adapter and phone holder.

Reviewed: Nov 15, 2024

The day before departure, they automatically contacted us via WhatsApp. Most importantly, there was no rental deposit required. We were fined RM50 for a parking violation, and the QR code on the ticket didn’t allow us to pay the fine online since we didn’t have further details as renters. Ultimately, the rental company handled it, and we paid RM50 in cash when returning the car without being charged any additional processing fees. Great service!

Reviewed: Nov 4, 2024

Very satisfied.

Reviewed: Oct 9, 2024

Very satisfied! Easy pick-up and drop-off process.

Reviewed: Oct 7, 2024

Avoid this company at all costs. They stole my laptop—I left it in the car when I returned the vehicle, and when I went back to retrieve it, they claimed there was no laptop. Companies like this have absolutely no integrity. I've reported it to the police and am waiting for their response. Renting a car from them has been a total disaster!

Reviewed: Nov 17, 2024

Very good

Reviewed: Aug 22, 2024

Very satisfied

Reviewed: Aug 15, 2024

The service attitude was extremely poor, with forced charges and impolite customer service. Communication was difficult, and although it was agreed that the car would be picked up at 6 PM, they forcefully charged 162 MYR as an overtime fee, equivalent to a day's rental. Upon returning the car, they charged 150 MYR for cleaning fees and 120 MYR for one missing fuel bar, also applied forcefully. The argument lasted a long time, almost causing me to miss my flight. Avoid this company at all costs—this was the worst rental experience I’ve ever had.

Reviewed: Aug 12, 2024

Quite satisfied, the instructions were very clear.

Reviewed: Aug 5, 2024

There’s a counter for the same brand at T2, so I don’t understand why we have to go to T1. Even if going to T1 is necessary, the pickup instructions only consider T1 arrivals and don’t account for transferring from T2 to T1. I had to ask airport staff to figure it out myself.

Reviewed: Nov 13, 2024

No queues, staff at the store were very friendly. This car model allows a second driver for free.

Reviewed: Aug 24, 2024

Clear and straightforward

Reviewed: Aug 20, 2024

Satisfied

Reviewed: Jul 25, 2024

Very efficient

Reviewed: Jul 13, 2024

It was okay.

Reviewed: Nov 11, 2024

It's okay.

Reviewed: Sep 10, 2024

A very good company.

Reviewed: Sep 8, 2024

Satisfied

Reviewed: Aug 12, 2024

Excellent.

Reviewed: Aug 2, 2024

The customer service communication was smooth.

Reviewed: Nov 5, 2024

Very nice.

Reviewed: Sep 1, 2024

Pretty good.

Reviewed: Aug 26, 2024

Not bad.

Reviewed: Aug 25, 2024

Excellent service

Reviewed: Aug 20, 2024

Good service attitude and new car models.

Reviewed: Nov 3, 2024

Very good! T1 car rental company is the only one with a guest lounge where you can sit in air conditioning while waiting for paperwork to be processed. I arrived at T1 but mistakenly set my pickup location to T2. The staff at T1 directly handled it for me and even upgraded me to a Mitsubishi Outlander. Both pickup and drop-off went smoothly.

Reviewed: Aug 12, 2024

Very good, very satisfied.

Reviewed: Aug 9, 2024

Pretty good

Reviewed: Aug 6, 2024

The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!

Reviewed: Feb 18, 2024

Very satisfied. Pick-up and drop-off were at the same location, everything went smoothly. The return point was at T1, and they even offered a free ride to T2.

Reviewed: Oct 26, 2024

Very satisfied.

Reviewed: Oct 20, 2024

Pretty good.

Reviewed: Oct 15, 2024

A surcharge of 150 MYR is required for car pickup after 5 PM, so I canceled decisively. I advise all car rental users to be mindful of the time.

Reviewed: Oct 12, 2024

Satisfied

Reviewed: Oct 7, 2024

Extremely satisfied.

Reviewed: Oct 19, 2024

I think the car condition could have been a little better, especially the sun bathing car. The windshield wiper was in a really bad condition. But overall it was all okay. It would have been better if the counters were open for a long period of time.

Reviewed: Oct 14, 2024

Overall normal, no issues.

Reviewed: Jul 14, 2024

Very satisfied

Reviewed: Mar 10, 2024

Overall, it was not bad, but the attitude was not particularly great either.

Reviewed: Feb 10, 2024

Friendly service

Reviewed: Oct 5, 2024

Very satisfied.

Reviewed: Aug 2, 2024

It's okay.

Reviewed: Jun 16, 2024

Satisfied

Reviewed: Jun 12, 2024

Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.

Reviewed: Feb 22, 2024

The rental office is located in the city, far from the airport, even though I specifically searched for a company that provided airport pickup. I feel deceived. After driving 50 kilometers, the car broke down and disrupted my trip. The car was not properly maintained before being given to customers, posing a risk to life! I feel deceived again.

Reviewed: Aug 27, 2024

Very satisfied, excellent service

Reviewed: Jul 28, 2024

There was no service counter at the store, and they didn't inform us about the pickup location in advance. The car didn't automatically disconnect the power after turning off, causing the battery to drain and the car couldn't start. The delay in handling this caused us to waste half a day. Additionally, the car's brakes were not sensitive.

Reviewed: Jul 20, 2024

Excellent

Reviewed: May 6, 2024

The vehicle has excellent power, and with only 80,000 kilometers, it runs very smoothly.

Reviewed: Mar 6, 2024

I always choose Avis for overseas car rentals. They have a large fleet and are very professional. The car had very low mileage, only over 40,000 kilometers, and even had plastic covers like a new car.

Reviewed: Jul 21, 2024

Satisfied

Reviewed: Jul 13, 2024

The staff was very friendly when we picked up the car! Although his English wasn't perfect, he patiently explained everything! A deposit of 500 MYR will be charged and later refunded to the credit card!

Reviewed: Sep 25, 2023

Very good service attitude

Reviewed: Feb 20, 2019

The staff are very nice.

Reviewed: Feb 11, 2019

Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Reviewed: Nov 30, 2023

I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.

Reviewed: Jan 8, 2020

Friendly staffs and cars were superb.

Reviewed: Jan 7, 2020

I got free upgrade to Honda BRV with no extra charge.

Reviewed: Jan 7, 2020

I got free upgrade to Honda City with no extra charge.

Reviewed: Jan 7, 2020

The rental was through Hertz. There was a bit of a wait because someone else was picking up a car when I arrived. I picked up the car on January 24th, two days after my birthday on January 22nd, and Hertz had prepared a birthday gift, which was very thoughtful. January 24th was also Chinese New Year's Eve, and Hertz had a New Year gift prepared, which was very considerate. The service staff were excellent.

Reviewed: Feb 2, 2020

Paid in full, went to the store and was told there were no cars. After more than a month, I still haven't received a refund. Do NOT choose this company.

Reviewed: Mar 14, 2019

No staff on duty. At pick-up, they claimed there was no such order. Had to wait one hour for them to find the order after communication.

Reviewed: Feb 28, 2019

The service was a bit slow, but the staff were nice.

Reviewed: Feb 23, 2019

I prepaid all the fees in early January and called in advance to confirm. However, when we arrived at Kuala Lumpur Airport at around 10 PM on February 5th, the rental company told us that there were no cars available. We were nine people, including elderly and children, with a lot of luggage. Can you imagine how I felt at that moment? The next day, they told us to pick up the car from another rental company in downtown Kuala Lumpur. I went there in the scorching heat, only to find the gates locked and no one working. Can you imagine how I felt then? My entire itinerary in Malaysia was disrupted. This was my first experience using your service! Now I am asked to rate and select a car before I can submit my review. Fine, I'll randomly choose one, but you did not fulfill your contract. I reserve the right to further appeal and expose this issue online!

Reviewed: Feb 9, 2019

They promised Chinese language services, but there were none when I arrived. It did not match what was said during booking.

Reviewed: Dec 30, 2018

Like: all
Dislike: nothing

Reviewed: Sep 4, 2018

Did not come at the agreed time!

Reviewed: May 6, 2018

Like: Free upgrade to better vehicle, staff reached earlier than promised time.

Reviewed: Feb 11, 2018

Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing

Reviewed: Dec 16, 2017

There is no office, picking up and dropping off the car feels like a spy meeting.

Reviewed: Sep 22, 2017