13 Car Rental Brands at Penang Airport (PEN)

For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.

Reviewed: Mar 19, 2024

The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.

Reviewed: Aug 31, 2022

The car was well kept and it is only 1-2 years old car. Good for 4 person

Reviewed: Nov 29, 2019

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Reviewed: Nov 21, 2019

Can you make the deposit fee cheaper and more convenient ?

Reviewed: Oct 24, 2019

This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!

Reviewed: Mar 13, 2024

Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.

Reviewed: Dec 22, 2022

Great and immediate communication

Reviewed: Aug 18, 2022

very very good service, especially Miss Chuah.

Reviewed: Jul 26, 2022

Excellent service provided by Suria

Reviewed: May 25, 2022

Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.

Reviewed: Mar 1, 2024

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

Reviewed: Feb 25, 2020

A simple average car, but neat and clean. Car is able to start smoothly.

Reviewed: Feb 8, 2020

Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.

Reviewed: Jan 31, 2020

I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport

Reviewed: Jan 31, 2020

all very smooth

Reviewed: Aug 10, 2023

New car condition

Reviewed: Dec 1, 2019

New car condition. Efficient drop off process. Price slightly on the high side.

Reviewed: Dec 1, 2019

The customer service was great and accommodating, the staff was kind enough to loan me his personal TAG card for the toll way!

Reviewed: Sep 12, 2019

This is the 2nd time I am using this service, it is excellent.

Reviewed: Aug 30, 2019

Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.

Reviewed: Oct 31, 2022

The AV system in the vehicle was not working..

Reviewed: Oct 14, 2019

Good Customer Services.

Reviewed: Mar 21, 2019

Rental car engine with weird noise and wiper was broken

Reviewed: Feb 8, 2019

confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc

Reviewed: Feb 2, 2019

Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.

Reviewed: Oct 24, 2022

Car is as expected.

Reviewed: Sep 14, 2022

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

Reviewed: Jan 1, 2020

By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.

Reviewed: Apr 10, 2019

So far everything is smooth and the process is simple.

Reviewed: Feb 20, 2020

Will visit this company again .

Reviewed: Sep 14, 2019

Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.

Reviewed: Sep 10, 2019

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Reviewed: Jul 29, 2019

Great Service

Reviewed: Jul 29, 2019

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

Reviewed: Feb 15, 2020

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Reviewed: Nov 19, 2019

Easy to find. Helpful staff

Reviewed: Nov 13, 2019

Counter staff very friendly and helpfull.

Reviewed: Sep 15, 2019

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

Reviewed: Jul 21, 2019

The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!

Reviewed: Oct 8, 2019

I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.

Reviewed: May 13, 2019

staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.

Reviewed: Mar 14, 2019

Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time

Reviewed: Jul 24, 2018

Like: clean, good condition of car, match the supply

Reviewed: Jul 2, 2018

Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off

Reviewed: Jun 28, 2018

Like: Staff were very efficient. Car was reasonably new and clean.

Reviewed: Dec 29, 2017

Like: On the last day discovered the car had a dent at the back. Contacted the company and explained. They don't give ridiculous price for repair. Jus a small fee upon returning of vehicle. Overall experience excellent.

Reviewed: Oct 20, 2017

Like: It good for family and young children
Dislike: More better if can give free parking groupon

Reviewed: Jan 1, 2018