14 Car Rental Brands at Penang Airport (PEN)

Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.

Reviewed: Dec 19, 2024

They are great

Reviewed: Aug 19, 2024

This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .

Reviewed: Aug 13, 2024

Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.

Reviewed: Aug 1, 2024

Very simple and quick.

Reviewed: Jul 24, 2024

The car fell short of expectations with body damage

Reviewed: Dec 14, 2024

The car was great and brand new. Euro is a trustworthy brand.

Reviewed: Jun 26, 2024

Not bad

Reviewed: Mar 28, 2024

all very smooth

Reviewed: Aug 10, 2023

New car condition

Reviewed: Dec 1, 2019

First of all, it didn't match the description. The store is not in the airport; none of the car rental companies at the airport are this one. We had to call for the car to be delivered, and the person had a heavy accent. There was no sign as claimed. We scheduled the return for 7:20, but upon pick-up, they said 7:30. When returning, they asked us to park in a lot and gave us a card for parking, demanding an extra 20 MYR (I never encountered a car rental return that required us to pay for parking, and there was no mention of a return service fee). We parked at 7:35, and they claimed we were late, saying we should have returned the car at 7:00. Secondly, they didn't inform us that they provided a toll card, so we bought and recharged our own. Thirdly, we didn't eat durians in the car, we only ate at the stalls. It seems like they're just trying to charge us extra. Such an unreliable and non-compliant company; they recorded our credit card information, making us worried about potential fraud. Be cautious when choosing. We regret trying to save some money with this company, leading to a lot of worries afterward.

Reviewed: Jul 14, 2024

1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!

Reviewed: Feb 26, 2024

Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.

Reviewed: Feb 23, 2024

Satisfied

Reviewed: Feb 19, 2024

The service was good. Our flight arrived around 10:30 PM and they waited for us.

Reviewed: Jan 22, 2024

The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.

Reviewed: Jul 13, 2024

Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.

Reviewed: Mar 1, 2024

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

Reviewed: Feb 25, 2020

A simple average car, but neat and clean. Car is able to start smoothly.

Reviewed: Feb 8, 2020

Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.

Reviewed: Jan 31, 2020

Late night flight, staff waited until 2 AM

Reviewed: Jul 8, 2024

Car is as expected.

Reviewed: Sep 14, 2022

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

Reviewed: Jan 1, 2020

By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.

Reviewed: Apr 10, 2019

The service was fast and the car was in good condition.

Reviewed: Aug 15, 2014

The service was very enthusiastic

Reviewed: Jun 14, 2024

The Avis staff at Penang Airport were great. They provided detailed explanations and the service was excellent. The car was also comfortable and clean.

Reviewed: May 5, 2014

Very disappointing experience. When issues arose with my booking on-site, Zuzuche did not assist in resolving them and pushed the responsibility onto me to deal with the store directly. Absolutely no service provided. Terrible!

Reviewed: May 23, 2024

Overall, it's acceptable, but returning the car is a bit complicated.

Reviewed: Dec 2, 2023

No queue, the car was driven directly to the arrival area, very quick to pick up.

Reviewed: Aug 27, 2018

This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!

Reviewed: Mar 13, 2024

Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.

Reviewed: Dec 22, 2022

Great and immediate communication

Reviewed: Aug 18, 2022

very very good service, especially Miss Chuah.

Reviewed: Jul 26, 2022

Excellent service provided by Suria

Reviewed: May 25, 2022

Satisfied

Reviewed: Feb 24, 2024

The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!

Reviewed: Oct 8, 2019

The return location was unclear.

Reviewed: Aug 4, 2019

I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.

Reviewed: May 13, 2019

staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.

Reviewed: Mar 14, 2019

It's okay, but the car is a bit old.

Reviewed: Feb 22, 2024

It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.

Reviewed: Jan 4, 2024

Overall, pretty good.

Reviewed: Jul 4, 2022

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

Reviewed: Feb 15, 2020

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Reviewed: Nov 19, 2019

Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.

Reviewed: Oct 24, 2022

So far everything is smooth and the process is simple.

Reviewed: Feb 20, 2020

Will visit this company again .

Reviewed: Sep 14, 2019

Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.

Reviewed: Sep 10, 2019

Good

Reviewed: Aug 24, 2019

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Reviewed: Jul 29, 2019

Just like in Kuala Lumpur, had to wait for quite some time for someone to show up. About 15 minutes or so.

Reviewed: Feb 17, 2019

Good service

Reviewed: Aug 21, 2018

Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time

Reviewed: Jul 24, 2018

Like: clean, good condition of car, match the supply

Reviewed: Jul 2, 2018

Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off

Reviewed: Jun 28, 2018

Like: Staff were very efficient. Car was reasonably new and clean.

Reviewed: Dec 29, 2017

Like: It good for family and young children
Dislike: More better if can give free parking groupon

Reviewed: Jan 1, 2018

Didn't see the store

Reviewed: Sep 1, 2015

Punctual, polite and warm welcome. Felt comfortable with the reconfirmation SMS before arrival.

Reviewed: Jan 7, 2015