6 Car Rental Brands at Manila International Airport (MNL)

予想以上に新車同様で馬力もあり、快適だった

Reviewed: Oct 2, 2024

well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future

Reviewed: Jul 26, 2022

it was hard to find the vehicle and the place where it is. the deposit has not been returned until now the car that was given to me is smaller than the one i rented

Reviewed: May 17, 2022

Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!

Reviewed: Oct 21, 2020

This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.

Reviewed: Jul 3, 2020

The overall service is quite good, considering the car rental is not cheap.

Reviewed: Jun 18, 2024

Easy pickup, vehicle replacement pre-arranged

Reviewed: May 13, 2024

Great customer service.

Reviewed: Jun 23, 2019

Very good

Reviewed: Mar 31, 2024

The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.

Reviewed: Jul 28, 2019

Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Reviewed: May 9, 2019

The service was provided by a handsome guy, and the instructions were clear and satisfactory.

Reviewed: Feb 20, 2019

The car so was dirty, I have to wait like two hours to return the car and get my cash deposit

Reviewed: Mar 20, 2020

Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane.

Reviewed: Jun 7, 2019

I would like to inform you about the computer system you should atleasr update it.. it should show wether the person has been paid via net or not... in my case. I knew my husband paid my car but then.. it didnt show up in your system that made me worry. i had to bother my husband in thenmiddle of the night to ask one more time whether he paid for me or not.. and he said.. Yes.. thats the time where the stuff need to confirmed to other office... thats the system need to update for the convinience of everyone... thanks

Reviewed: Mar 13, 2019

TERRIBLE EXPERIENCE. I DIDNT GET THE CAR THAT I CONFIRMED BOOKED. LAST MINUTE AVIS SAID NO AVAILABLE CAR FOR ME AND IT TOOK MORE THAN 1 HOUR TO SORT IT OUT WHICH THEY GIVE THEIR AIRPORT CAR INSTEAD - CAMRY. AT FIRST THE STAFF WAS NOT HELPFUL UNTIL I RAISED MY VOICE AND TELLING THEM I AM A FOREIGNER AND I HAVE A CONFIRMED BOOKING BUT STILL THEY BLAIMED ONLINE AGENT WHICH IS YOU NOT DOING THE PROPER INFORMATION. I ARRIVED AT 15.30PM AND AFTER THE COMMOTION I GET THE CAR 20.00PM. I BOOKED AN AUTO CAR AND PAID EARLIER BUT NO AVAILABILITY AVIS WANT TO GIVE MANUAL WHICH I DONT DRIVE MANUAL CAR IN FOREIGN COUNTRY. ALSO HAVE ANOTHER 1 CUSTOMER HAVE SAME SITUATION AT SAME TIME . THE DEPOSIT THEY TOOK INITIAL ALSO SO HIGH.

Reviewed: Jan 6, 2019

No cars available at the store, which severely affected our trip, and we couldn't rent another car.

Reviewed: Jun 8, 2018

The rental company is not at the airport, but they provide shuttle service, which is great.

Reviewed: Dec 4, 2019

Good service attitude

Reviewed: Oct 9, 2019

車は新しいですが、右前に破損有りの状態でした、走行には支障がなかった。前回もbudgetを利用していたのでスタッフとも顔見知りで次回もbudgetを利用したい。

Reviewed: Oct 22, 2019

No cars available.

Reviewed: Feb 21, 2018

The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.

Reviewed: Jul 28, 2019

The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.

Reviewed: Jul 28, 2019

The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.

Reviewed: Jul 28, 2019

The office is located in terminal 1 arrival. however, if you are coming from out of the airport, it is bit difficult to access the office. it is basically not allowed to walk in the arrival without flight ticket. The car is parked in the terminal 2 taxi parking area, therefore, the office driver druve you to terminal 2, which was very incovenient. when im returning the car, there is no one waiting at the parking in terminal 2. so, i needed to call to the office in terminal 1. spent more than a hour to return the car.

Reviewed: Jul 21, 2019

Car not clean.

Reviewed: May 10, 2019

This was an old car with over 55.000kms on the clock. It has scratches all over it and horrible seat covers inside. There was also two mismatching mirrors on the car. One black and one red. This car was totally unacceptable and I will not hire from National again. I thought they are a global brand with quality cars but this was unacceptable especially given the price. This was over double what I paid in UK and I had a much better car. I would normally be asking for a refund or compensation but due to my current schedule have not been able to. Also the location of the car once you have been to the office in really in a very strange place which felt unsafe. On return it was difficult to find and nonone was even waiting. Its literally a car park with no office ! Terrible. I had to make two international phone calls then after 30 minutes someone finally turned up and had the rudeness to mention I had disturbed his lunch !

Reviewed: Jul 2, 2019

Deceptive

Reviewed: Sep 20, 2018