19 Car Rental Brands at Sofia Airport (SOF)

The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.

Reviewed: Jul 18, 2024

They are not at the airport. You have to wait for a shuttle that takes forever. They have all kinds of scams like charging you extra for the obligatory road tax sticker that is on every other rental car. Also they charge 25 EUR to CLEAN the car.

Reviewed: Aug 20, 2019

Car was great but everything else was a disaster. The stuff knew I was running late for a flight and found a way to extort money from me when I returned the vehicle. Now I know why their prices are so low. They make up that with crazy charges when you return the car. I have rented tons of vehicles over the years and I have never seen anything like this. It is absolutely crazy.

Reviewed: Jun 24, 2019

I would never use them again. Spent one hour waiting on bus station in Bulgaria for pick up (called them 3x) with our two kids (5 and 7). Once we got to the office they told us we have to pay additional 20 Euros per day! We were trapped and tired and ended with smaller car and paying additional 140 on top of our 85! We couldn’t believe the way this camping does business! So disappointed. Our vacation started so horribly because of this!

Reviewed: Jun 22, 2019

Content d'avoir filmé l'inspection du véhicule au pick up. Cela m'aura évité de payer une égratignure que l'employé n'avait pas inscrite au ramassage.

Reviewed: Jun 22, 2019

The service was great, no extra fees, and the car was brand new.

Reviewed: Jul 6, 2024

the car was spacious and well maintained. There was a smoking scent in the car (unfortunately normal thing in eastern europe). all and all very good experience.

Reviewed: Feb 14, 2020

There wasn't much of a queue upon arrival. The explanation was fairly clear despite the counter staff's average English. Their attitude wasn't very enthusiastic, but they weren't overly pushy with sales either.

Reviewed: Nov 2, 2019

The car did not fully meet my expectations, because on my way to my destination the engine reduced power (and it was not clear why) and that is annoying when driving in the mountains. The staff was very committed and helpful. The last day I rented the car I saw that something hit the car, they had a look and were happy I reported this and did not charge me for that.

Reviewed: Oct 10, 2019

Awful old dirty damaged car with a bad smell

Reviewed: Sep 11, 2019

Overall service was okay. During the return, the staff were almost using a magnifying glass to check for any scratches. Luckily, I had taken a video and detailed photos at the time of pickup. However, it was quite time-consuming.

Reviewed: Jul 5, 2024

Very satisfied, the car was also great.

Reviewed: Jul 2, 2024

The service attitude was great, and the car pickup process was relatively fast. The car model was not the original Ford Focus I booked, but a Suzuki. The car condition didn't look very good, but it had no issues running and was quite fuel-efficient.

Reviewed: Mar 13, 2024

Car was no where close to the quality of an Opel Corsa

Reviewed: Mar 22, 2019

Very satisfied

Reviewed: Jun 19, 2024

The company aggressively pushes customers to buy insurance that costs ten times the rental price. If you don't accept it, they won't rent the car to you, and your original payment is non-refundable.

Reviewed: May 31, 2024

Do not rent from this company. They charged my credit card multiple times, and I had to dispute the charges with my bank. I rented a car in May 2019, and today they fraudulently charged my credit card again.

Reviewed: Apr 8, 2021

The stuff in the desk are thieves!!! They charged $514 from my credit card when they took it for the deposit procedure. I asked twice what is the purpose of using my card, and they replied it is only for deposit in case I damage the car. Be aware- this is a fraud!!!

Reviewed: Mar 13, 2020

I was offered a great deal on an upgrade to a luxury vehicle.

Reviewed: Jan 12, 2020

Very helpful and smooth transaction Accidentally booked the wrong terminal for pick up but managed to change drop off to correct terminal without any fuss Car was smart with intelligent driving guide that steers the vehicle to the road markings - good to have when you are driving abroad Car hire price was half price of direct booking with Europcar

Reviewed: Apr 24, 2024

The best renter agency ever

Reviewed: Sep 9, 2019

Everything perfect!

Reviewed: Aug 20, 2019

None

Reviewed: Aug 17, 2019

Short waiting time, quick rental process

Reviewed: Jun 26, 2019

Muy buena atención y servicio. El auto super cómodo y económico.

Reviewed: Jul 21, 2023

The pick up process was slow. We had to wait for the car for 25 minutes. The car was beat up and we had to go over a lot of dents and kinks. The car wasn’t clean on the outside, and the Soundsystem didn’t work properly. The inspection up after the drop off, went OK.

Reviewed: Jun 29, 2023

The return store had serious issues. They didn't receive the return date and time I filled out on the rental website. As a result, they closed early, and there was no one to assist me with the return.

Reviewed: Mar 31, 2023

Great service from greeting us at the airport all the way throughout the rental period Car was good and they even gave us a bigger car than the one reserved

Reviewed: Sep 13, 2019

Greenmotion is OK. Easy rent may be good that I did not neet to use car insurance

Reviewed: Sep 8, 2019

Everything went well

Reviewed: Jul 3, 2023

le minibus était parfait, la sympathie au guichet était absente et le delà de traitement pour recevoir la voiture a pris plus de une heure

Reviewed: Nov 9, 2022

Long queues but great staff when you go to the desk. Many dings in the car were not shown on the handover sheet but they were patient while we pointed them out. Just as well as they went through looking for damage in great detail when we returned the car at the end of the rental period. Car had done 80,000km but in great condition and drove well.

Reviewed: Oct 8, 2022

Everything was great. Car was new and clean. Stuff was very helpful. The paperwork upon receiving the car was a bit much and took some time.

Reviewed: Aug 22, 2022

Took a long time to get the car when in the car park (only one staff member who was busy. Very friendly staff!

Reviewed: Aug 9, 2022

thanks

Reviewed: Sep 28, 2022

The desk was manned out of hours for us to collect our car. Very helpful member of staff and the entire process was incredibly easy

Reviewed: Apr 25, 2022

Easy to organize with.

Reviewed: Aug 9, 2019

The drop off location was difficult to find as it appears to be in the Turkish Airways pavilion. Once inside the parking structure it was difficult to find the parking spaces. Also, having the fuel tank at half full when picked up almost ensures that I am going to spend more than necessary refueling the vehicle.

Reviewed: Jun 30, 2019

Excellent service and super detailed explanation of the car! Given that it's our first time in sofia, the staff really went the extra mile to explained the ins and out of driving and Parking in sofia! A clean ride that was fuel efficient! Amazing!

Reviewed: May 20, 2019

Due to flight rescheduling, QEEQ and the local store both called to confirm. They arranged for someone to wait until our flight arrived in the evening so that we could pick up the car smoothly. When returning the car, the designated parking lot was full. After communicating with QEEQ customer service, we parked in the regular airport parking area and the parking fee was waived. Fantastic service!

Reviewed: Oct 29, 2021

I would like to say many thanks to staff on during the procedure of pick up and drooping the car - Mr. Hristiya and Mr. Ivan , excellent and well done. Ovanes Terziyan

Reviewed: Oct 27, 2020

Forced insurance purchase. Very poor service attitude.

Reviewed: Jun 5, 2020

Interrent's staff was quick and efficient. The car was in a great condition, almost brand new. Would use this company again in the future.

Reviewed: Aug 15, 2019

Like: car was reliable and did the job
Dislike: I asked for a car with an AUX output and an USB port and was assured that it would have these. It did not. Not a big deal but still not what I expected

Reviewed: Jul 17, 2018

The young man provided skilled service, completed the paperwork in 5 minutes, and gave clear instructions. Pickup was at the underground levels of Sofia Airport. No pressure to buy insurance. Thumbs up.

Reviewed: Jul 12, 2018

Like: efficient pick-up process, the car was in good condition,
Dislike: nothing

Reviewed: Nov 2, 2017