10 Car Rental Brands at Tel Aviv Airport (TLV)

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

Reviewed: Dec 18, 2024

Generally satisfied.

Reviewed: Dec 12, 2019

The lady at the rental counter was very impatient. There were various instructions on the desk, and she didn't bother to point them out. She didn't explain how to pick up the car, leaving us to figure it out ourselves.

Reviewed: Aug 13, 2019

The car was terrible an old extremly used Nissan Micra nothing close to what I got confirmed as car Renault C3. I was extremly dissapointed and angry as would have never rented the Nissan Micra then so old and used. It was very difficult and tireing to drive the car on long distances. The avis staff at the counter didnt tell me anything about the Deposit how much when it be returned.Neither explained where to pick it up from. He was so quick acting rude unfriendly and not helpful at all. Didnt want to help me get a car closer to what I reserved.The opposite he recommended the worse car Nissan Micra. I tried to contact you immediately to change the car but it was impossible as I couldnt get through on your phone contact.I tried it a few times the english number and german. It was renting cars a lot, the worst experience I had so far. Lets see if I get any reply from you to it.

Reviewed: Jun 12, 2019

The staff seemed inefficient, spent at least half an hour talking to the family in front.

Reviewed: Apr 29, 2019

Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Reviewed: Jul 18, 2024

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

Reviewed: Jan 4, 2023

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.

Reviewed: Dec 2, 2022

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

Reviewed: May 20, 2022

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

Reviewed: May 19, 2022

I returned the car but I didn’t have receipt it until 2/3/2024. The procedure is too slow. I took full coverage insurance so I don’t pay anything. Whenever I return car I received the receipt right away but not this time.

Reviewed: Mar 3, 2024

got a nice upgrade, good condition, quick and easy

Reviewed: Oct 7, 2021

Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.

Reviewed: Dec 3, 2019

I didn’t order insurance when booking in advance online, for the simple reason that it clearly states on the booking website that you CAN use your own car insurance, and DO NOT HAVE TO buy it threw the rental company. I bought Allianz car rental insurance which according to them, covers both the Hertz company and Israel as a country in general. Upon arrival at the Hertz desk at Tel Aviv International Airport I was laughed at and rudely told by both the man and woman there that there is no such thing as having your own insurance and that everyone MUST pay whatever amount the rental car company charges for insurance, whether you want to or not. Basically at the end of the day I waited 4-5 hours for an explanation and clarification about the prices and total amount I would owe if changing my order to a smaller and cheaper vehicle in order to avoid paying double the amount I had printed out from my online order confirmation. I still ended up paying much more than expected and way more than the original price I booked online. I am very unhappy with the service I received and I will never again use Hertz. If at all possible I would appreciate some type of compensated for all the trouble, extra fees and waste of my time while on vacation. I honestly never thought it would be THAT difficult to rent a car and get a decent price, especially considering I booked it online in advance, planning and preparing for my travels ahead of time. Saying I am disappointed with the way that worked out would be an understatement.

Reviewed: May 2, 2019

The process was fairly simple.

Reviewed: Feb 14, 2019

Their customer service is very poor and they have charged me VAT on the VAT meaning extra $17 and they refused to even listen to their mistake or trying to resolve it, blaming QEEQ for not giving them the correct information and therefor charging me extra for no reason.

Reviewed: Dec 7, 2023

Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.

Reviewed: Jun 25, 2023

Everything was OK, very quick car return

Reviewed: Jan 8, 2023

Car was Kia picanto auto small but adequate to cope with 4 adults on a trip of 100mikes

Reviewed: Jun 16, 2022

When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience

Reviewed: Apr 8, 2022

The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm. It didn't break down (that was a miracle) but it was unpleasant and anxious every day.

Reviewed: Feb 22, 2020

Voiture toute abîmer , mauvaise communication erreur sur mon mail pendant tout le séjour aucune preuve de location de la voiture ,on a essayer de vendre une assurance complémentaire en insistant lourdement , malgré que je dises que j’avais déjà soucrit une assurance et au retour de la voiture on m’ a accuser d’ avoir endommagé le côté droit de l’aile avant , je leur ai expliqué que la voiture était en très mauvaise état à la réception et que j’ ai fait des photos et sur la photo , il a vu que la voiture était endommagé déjà sur l’ aile , je n’ai pas apprécié cette mésaventure je garde d’ ailleurs ces photos

Reviewed: Aug 7, 2019

Returning the car is inconvenient; the location is in Terminal 1 of the airport and the staff are rather unhelpful.

Reviewed: Jan 6, 2020

The directions at the airport were unclear

Reviewed: Aug 17, 2018

It was a little confusing in ben gurion airport where the car was located

Reviewed: Aug 12, 2019

The rental period was until February 28, but the company continued to charge in May and August 22, claiming it was for parking and toll fees. Usually, such fees should be deducted within 40 days. The receipts provided were just a few lines of Hebrew without any signatures or stamps. It seems like the company randomly fabricated these charges. Future renters, beware.

Reviewed: Oct 14, 2018

Unjustified charges!

Reviewed: Mar 22, 2018

It took me an hour to find the store at the airport, but eventually I found out it wasn't at the airport. The contact number on the rental site didn't work, and I had to get help from the airport staff to reach someone. Then, I waited another 20 minutes to be picked up from the airport. Additionally, there was an extra $26 airport service fee.

Reviewed: Oct 9, 2016

Is an Audi A4 in the same class as a Lexus CT200? Do you think I'm stupid? Due to your mistake, the return location was supposed to be Terminal 1, but you gave me the address for Terminal 3. I told you I was going to miss my flight, and you agreed to let me leave the car there but charged me $68 for parking. Is that extortion?

Reviewed: Mar 11, 2019

The car pickup was generally smooth, but I booked a Smart and got a KIA instead. Car return is centralized at the T1 terminal parking lot, and the inspection was quick! There's also a shuttle to the T3 terminal.

Reviewed: Jul 9, 2017

I originally booked a SMART, but received a Peugeot 107 when picking up the car. Everything else was good.

Reviewed: Nov 19, 2015

Alamo in Israel is operated by a local agency. The efficiency is not very high, but they upgraded our car for free and strongly pushed insurance. In hindsight, considering it's the Middle East, we ended up spending over $200 for insurance.

Reviewed: Oct 24, 2016