10 Car Rental Brands in Copenhagen, Denmark

Standard service attitude, no pressure to purchase insurance, high efficiency.

Reviewed: Feb 20, 2025

The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.

Reviewed: Feb 12, 2025

The service was excellent and thoughtful.

Reviewed: Feb 6, 2025

The car was fine, but when returning it, they claimed there was a slight scratch on the bell and said I caused it. During pickup, only their staff inspected the vehicle, and since the parking lot was dimly lit, I couldn't check properly. However, during the return in outdoor lighting, they nitpicked every detail.

Reviewed: Nov 22, 2024

Chinese students living locally, be cautious when renting! As a Chinese citizen working locally with a local driver's license, the rental company refused to hand over the car upon arrival, and they also refused to refund or allow an upgrade by paying the difference, claiming that only people residing in other countries could enjoy the booked price. In the end, no car was picked up.

Reviewed: Oct 21, 2024

Excellent

Reviewed: Feb 16, 2025

The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving.

Reviewed: Feb 13, 2025

The service attitude was excellent.

Reviewed: Dec 30, 2023

When renting the car, I was upgraded from a small manual car to a larger automatic car at no extra cost. However, when returning the car, there were two small scratches on the edge of the tire which I believe were not caused by me. It seems designed so that renters won't notice them when picking up the car. Before I even reached the parking lot to return the car, two people were already waiting to inspect it. They went straight to the scratches and asked if I had purchased insurance. As I didn't purchase insurance, I was required to pay nearly 2800 yuan for the damages at the minimum rate, and I had to sign to confirm on the spot. I couldn't prove that the scratches weren't caused by me, so I had no choice but to sign. I think such business practices harm the reputation of the rental platform.

Reviewed: Sep 25, 2022

Very satisfied

Reviewed: Aug 10, 2020

The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.

Reviewed: Dec 12, 2024

Very satisfied

Reviewed: Mar 5, 2024

It's quite empty due to the pandemic.

Reviewed: Dec 2, 2021

Ecellent service

Reviewed: Nov 28, 2021

Recent car rental was great! Picking up the car at the airport was not crowded, no lines.

Reviewed: Nov 1, 2021

The front desk service is slow and unprofessional, with a long waiting time.

Reviewed: Sep 4, 2024

Overall service was good.

Reviewed: Aug 19, 2024

Overall quite satisfied.

Reviewed: Aug 16, 2024

Quick car pickup with no upselling

Reviewed: Jun 19, 2024

Not very satisfied with the car category. It was an unknown brand with limited space. I booked a hybrid but was given a petrol car.

Reviewed: Mar 25, 2024

Very satisfied.

Reviewed: Aug 26, 2024

Very satisfied

Reviewed: Apr 28, 2024

The staff was very friendly and spoke fluent English, making communication easy.

Reviewed: Mar 26, 2024

I used the car for a day, and they inexplicably charged for insurance and claimed I caused 2000 yuan in damages. They deducted it directly from the deposit after I left. I am still tracking down the reason. At the time, they didn't provide any information.

Reviewed: May 1, 2019

Overall, I am very satisfied. When picking up the car, I told the staff that I had already purchased full insurance domestically. After receiving the contract, I noticed there was an additional daily insurance fee of 28 RMB. Since the amount was small and I had originally booked a Tiguan but was given a BMW X1, I decided to accept it. When returning the car, the staff inspected it briefly and said I was good to go, which was very smooth. The car rental company covered all highway tolls and a ferry fee, and I only paid for one ferry expense. For parking, I generally used parking lots. One common issue with car rentals in Denmark is the lack of spare tires. If a tire were to break during the trip, calling for roadside assistance could delay the journey. Luckily, my trip went smoothly as I had prayed for. I drove a total of 1,900 kilometers, and it was a wonderful experience overall. I'll definitely do this again next time.

Reviewed: Aug 14, 2024

Very bad.

Reviewed: Jul 17, 2024

The service was excellent. When they saw I was having trouble finding the car, they drove it over to me.

Reviewed: May 7, 2024

Apparently we scratched a hub cap - so usual excessive payment

Reviewed: Jan 6, 2020

Long wait to be served (Enterprise. Alamo and Europcar all shared same deck. They used a deli-style number ticket to manage the long queue. Service person mixed up my booking with someone with the same surname despite me asking him to double check - annoying and careless. Will use Hertz next time!

Reviewed: Jul 15, 2019

Car was better than expected. Service was good. Didn't take a deposit from credit card. No hard sell of things we did not want. Did not give the impression that they were going to charge for non existent damage. Car hire was a long walk and a short bus drive from airport. Car was hard to find in car park.

Reviewed: Aug 16, 2019