Was offered an upgrade which was good advice. However I was told I would have to pay extra as the car was being returned to another depot despite the receipt showing I had paid in full! I am waiting to see if I am charged for just the upgrade or both. Either way I did not want this ort of hassle when going to a funeral.
The car was a dacia sandero, noisy, tinny, no aircon, poor ergonomics, doors too springy, top of the doors too sharp, so much so one sprung back and made a bad cut in my cheekbone, which wasn't good; considering i'm a haemophiliac.
Yes we were ripped off at the airport having to pay a high additional insurance ridiculous that a driver with 32 years driving experience has to pay an additional £26 a day!
We arrived early and had to wait an hour for the car. It wasn't the car booked but it was comparable. We had to pay £50 extra because of the lack of a credit card PIN number which was outrageous.
The Hertz representative at the drop off tried to rip us off. He tried to charge us €120 because there was a little sand in the car. We had two children in the car one was sick the other sleeping, he woke our sleeping child. We were forced to drive to a garage to hover the car and had to do the cleaning in the pouring rain. I believe the hertz guy threatened us with a huge bill so we would do his job for him so he wouldn’t have to get wet in the rain. He was a disgrace. He also left the door unsecured so when we drove away our child’s door was not secure.
Was all excellent until it dropped off the car.no clear instructions as to drop off.had to go looking for someone who then proceeded to try and rip me off for having a little dirt in the drivers footwell.
I had to get the manager who could see the car had been returned in top condition. I'd really like someone to contact me about the way I was dealt with.
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