Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
el coche demaciado sucio en sus interiores y de regulares condiciones mecanicamente.
no lo acepte y dure mas de 2 horas para que me dieran otro.
la persona del mostrador no ayudo mucho, al contrario, se molestaba porque no aceptamos su vehiculo
The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.
The service was excellent. The car we got on the first day had issues, so they immediately helped us get a brand new one, and even upgraded us to a 9-seater van!
Todo muy bien, a excepción de que a mi llegada la oficina estaba cerrada, tuve que hablar, una señorita me contestó de malas, y de ahí tardaron 40 minutos en ir a abrir
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