22 Car Rental Brands in Warsaw, Poland

Nothing to report

Reviewed: Dec 10, 2024

Had to wait a long time as there was a bomb threat at the airport earlier so everything was delayed. The staff was nice and answered all my questions. Would have appreciated some recompense for the delay like an upgrade or a discount to be honest.

Reviewed: Sep 25, 2024

The service was quite good.

Reviewed: May 21, 2024

Renting a car in Europe is too troublesome, but it's unavoidable for traveling.

Reviewed: Feb 10, 2024

Everything was great, the car as booked

Reviewed: Jun 11, 2019

Please make sure to inform cooperating agents that the pick up/drop off Hotel changed.

Reviewed: Dec 10, 2024

This is a scam. The rental was supposed to be 280, but when I arrived, they asked for 3600. If you don't pay, you don't get the car. Be very careful and avoid renting from cheap companies in Poland. This rental company is truly terrible.

Reviewed: Feb 11, 2024

The staff tried to charge us 100 PLN for “early pick up” when the amount around £13 was showing on our booking. He recalculated it to 73 PLN after I questioned it

Reviewed: Sep 19, 2024

I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.

Reviewed: Jan 4, 2020

AVOID AT ALL COST. Dishonest to downright fraudulent rental place. They found small scratches on the car after I have returned it, charged full deposit (which is $500, way more than this should be charged), and refused to release ANY documents that would let me file an insurance claim against my travel insurer. They operate this "preagreed upon penalty" which basically means that if there's ANY damage (like $10 worth of damage), they will charge you full deposit and don't have to give you any documents. Maybe it's legal in Poland, but it is not how international insurance companies and car rental companies operate. Renting from this place you risk getting overcharged for any damage (we're talking kind of damage that in US would just be ignored) and no way to claim your insurance on it. FWIW, I asked a friend, Polish lawyer, if I have any recourse - she said that I could sue them if I wanted, but altogether I should've asked first before renting, because they have the worst opinion locally.

Reviewed: Oct 9, 2019

We got a free car upgrade, which was nice! It was our first time using panek, and to be honest it was great! Would definitely recommend them.

Reviewed: Sep 21, 2019

Fraud company.

Reviewed: Aug 18, 2019

Very satisfied

Reviewed: Jul 24, 2024

Picked up the car from a store near Warsaw Old Town and returned it at the airport. Due to unclear airport signs, it took a lot of time. The rental experience was very smooth overall, and the staff guided us directly to the car.

Reviewed: Jul 5, 2024

Overall, it was okay

Reviewed: Apr 7, 2024

The overall experience was very good

Reviewed: Mar 13, 2024

Satisfied

Reviewed: Mar 11, 2024

Excellent

Reviewed: Jul 14, 2024

The vehicle is in poor condition and feels unstable at 120 km/h.

Reviewed: Jun 24, 2024

When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often.

Reviewed: Jun 22, 2024

AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.

Reviewed: Feb 17, 2024

Explanation of location is missing!

Reviewed: Aug 29, 2022

Big company, good cars, excellent service, simple and quick procedures

Reviewed: May 24, 2024

We were quite anxious as foreigners because we were warned about the car needing maintenance right after picking it up. Why didn’t they maintain it beforehand?

Reviewed: Apr 26, 2024

The experience was quite standard and acceptable. We used self-service for car pickup. Thankfully, we took photos from all angles! The rear license plate holder was broken, and it kept rattling while driving, making us worry it might fall off. During car return, the inspector shook the license plate and suspected we caused the damage. We then showed the photos taken during pickup to prove it wasn't our fault!

Reviewed: Mar 1, 2024

Very good service!

Reviewed: Jul 14, 2020

The pick-up and return process is simple, the vehicle is clean, the parking lot is very close, and the car is relatively new.

Reviewed: Dec 4, 2019

They didn't provide the Ford I requested.

Reviewed: Apr 4, 2024

The car was in good condition, and both pickup and drop-off were quite convenient. Unfortunately, I forgot the GPS on the windshield when returning the car, and the inspector didn't notice it. When contacted, the rental company found and kept it, but they said they couldn't mail it back. Multiple communications through QEEQ were unsuccessful. I hope the rental company can offer more detailed and better service to customers.

Reviewed: Oct 9, 2019

It's the staff at Eurocar

Reviewed: Apr 30, 2019

Very satisfied. When the 5008 lease ended, I was given a Mazda CX50, which was also very spacious and easy to drive. During this period, the CX50 had an engine warning, and they directly replaced it with a BMW 4 Series at a nearby location without any extra costs. Much better than Europecar by far.

Reviewed: Mar 25, 2024

Satisfied

Reviewed: Mar 10, 2024

We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!

Reviewed: Jan 31, 2024

When we arrived at the rental company, they forcibly insisted on buying full insurance, which cost more than double our original rental fee, or they wouldn't give us the car.

Reviewed: Jan 27, 2024

Pretty good car rental company, newly opened.

Reviewed: Jul 18, 2023

Great support

Reviewed: Jul 24, 2023

The rental process was smooth.

Reviewed: Jun 5, 2020

Requested a Peugeot 308 but got a BMW 320 Touring instead, very nice.

Reviewed: Mar 12, 2023

Polite staff, smooth communication, easy extension

Reviewed: Nov 11, 2019

Located beside the front desk of the Marriott Hotel across from the airport, unlike other rental companies which are on the first floor of the airport. It's a bit inconvenient if you have a lot of luggage.

Reviewed: Jun 7, 2019

The staff was very friendly. I hope the pick-up process can be simplified.

Reviewed: Jun 7, 2019

Highly recommended.

Reviewed: Nov 15, 2022

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Reviewed: May 13, 2019

They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy

Reviewed: Jul 21, 2022

The inconvenience was that you need to wash the car yourself, which is not convenient when you rushing to the airport and it’s raining. Otherwise it is good value for money. The car is spotless too.

Reviewed: Dec 17, 2019

Car was in good condition, had some fuel in tank, car was clean in and out, however front windshield wasn't the cleanest one(from inside), be aware to check all the damage and take detailed pictures as they will find everything they can to claim money for damage you haven't done. After short discussion they have let go of this. It's good idea to have extra insurance.

Reviewed: Dec 11, 2019

Everything worked really well apart from returning the vehicle when they queried a tiny scratch on a wheel arch - it seemed like they were trying to find something to charge us with. We stood our ground and eventually they relented, as we knew this hadn't happened whilst in our rental. This could have been avoided if they had gone around the vehicle with us when we collected it.

Reviewed: Nov 1, 2019

Really easy keys pick up in the terminal. It did take some time to find the car in the parking lot.

Reviewed: Oct 23, 2019

The pickup desk in the hotel lobby just across the airport.

Reviewed: May 25, 2022

Service was mediocre. The car provided was a different brand than what was booked on the app, very disappointing experience.

Reviewed: Mar 1, 2022

Budget counter shares a space with Avis, and the actual rental was done at the Avis counter. There was only one staff member, and the customer ahead of me took a long time. The staff's attitude was acceptable, and no insurance was suggested. After photocopying my passport, it was left in the copier, and in my haste to get the car, I didn’t notice. Luckily, I realized it in time.

Reviewed: Jun 6, 2019

I don't recommend this car rental company because they operate at the AVIS counter. The staff is arrogant, and there's often a rude woman who forces you to buy full insurance. I have been living in Warsaw for many years and often rent cars. Hetzzi, AVIS Budget, and Greenmotion are all companies to avoid. I recommend Panek, Sixt, and Europcar. In Warsaw, car rentals are generally like this. Stay alert, carefully inspect the vehicle, and take photos before driving. I hope everyone takes this as a lesson.

Reviewed: May 26, 2019

Extremely dissatisfied, they overcharged excessively. This is the worst scam I've encountered. The original rental fee was 1266 RMB, including insurance, but the final bill suddenly had additional charges, reaching nearly 5000 RMB. It's terrifying!

Reviewed: May 17, 2019

Good

Reviewed: May 21, 2014

Polite and professional, nice people to deal with. No quibble, no hassle.

Reviewed: Dec 1, 2021

Mandatory Insurance Purchase

Reviewed: Dec 8, 2019

Did not accept international driving license translation, required purchase of full insurance at 25 Euros per day, even though I already bought full insurance.

Reviewed: Nov 13, 2019

The efficiency was too slow. Although I had already purchased insurance, I was told it wasn't recognized. It seems there was no communication between them and the rental company, so I had to buy another day of insurance for 36 euros while I was abroad. The low efficiency wasted a lot of time at the airport.

Reviewed: Mar 26, 2019

It's okay

Reviewed: Nov 6, 2018

There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.

Reviewed: Nov 12, 2021

Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.

Reviewed: Aug 20, 2020

The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.

Reviewed: Mar 10, 2020

Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!

Reviewed: Feb 18, 2020

Scam

Reviewed: Dec 20, 2019

You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.

Reviewed: Dec 17, 2019

use them all the time, very professional , slightly more expensive but always trouble free

Reviewed: Jul 7, 2020

One of the fastest check-in and check-out. Just come in and everything is ready within max 5 minutes. The problem was only to find the car because the parking has so many areas. Even people who rented the car near me was looking for few minutes "where my car is?". Extra thing was: no need to clean the car without any extra fee (what another rental car companies has in Warsaw).

Reviewed: Jan 5, 2020

Hertz Warsaw as usually presented very high standard of service. The gar that I got was nearly new and in perfect condition. I was also treated to a little upgrade to Seat Leon, which I found to be a good drive.

Reviewed: Aug 29, 2019

Aways great service and quality.

Reviewed: Jun 19, 2019

I order tyota auris i get nissan juke so nice big and clean car Staff helpful and come with is to pick up the car

Reviewed: Feb 21, 2020

Lovely stuff and All went smooth and quick. Thanks

Reviewed: Nov 13, 2019

Pretty good

Reviewed: Oct 10, 2019

All good

Reviewed: Feb 21, 2020

Car was ok & staff also . Money I believed was taken at the beginning, but I was wrong:-((( BEEN TAKEN 2 DAYS AFTER I DROPPED. Normally I should be happy, but nobody explained this & have unexpected problems!

Reviewed: Apr 27, 2019

Gave the wrong car and refused to replace it. Forced the user to accept it.

Reviewed: Nov 4, 2018

Long wait time, waited for over half an hour, and then spent another half hour signing various documents.

Reviewed: Sep 18, 2018

It was supposed to be open 24 hours, but when we arrived at the airport terminal store to pick up the car, there was no one there! The contact number left at the counter went to voicemail, and no one answered. We waited for more than an hour and finally had to contact the car rental customer service. After that, a young man from the rental company showed up. After we completed the rental procedures, he only roughly pointed out the parking location and didn’t accompany us to pick up the car. This shows the service quality of a small company! We booked a Volkswagen Sharan online, but the rental company substituted it with a newish Seat that had been in use for about a year.

Reviewed: Oct 8, 2017

The process was simple, and returning the car was very convenient!

Reviewed: Jan 12, 2018